DELIVERY & RETURNS

Standard UK & Channel Isles Delivery - FREE

On orders over £50

Standard UK & Channel Isles delivery on orders over £50 - FREE.

For orders under £50 - £3.50.

We use Royal Mail’s Tracked service for all our standard UK & CI orders.

When your order’s been dispatched, we'll send you a confirmation email with your tracking number. Your parcel will be with you in 3-5 working days (although it can take a little longer at busy times).

Next Day UK Delivery - £6.00

Order by 2pm Monday to Friday

Order by 2pm Monday to Friday to receive your Seasalt order the very next working day (excluding Bank Holiday weekends).

Please note any orders placed after 2pm on a Friday or over a Bank Holiday weekend will be despatched on the next working day.

Unfortunately next day delivery isn’t available to the Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and remote parts of Scotland.

You can track your order by following the link in your despatch confirmation email.

DPD

Any orders that are placed before 2pm are sent via DPD and will require a signature.
If you've given us your mobile number, you'll get a text message an hour before your parcel’s delivered.
If you're not in, you can choose to have your parcel left with a neighbour, or rearrange delivery.

Click & Collect: Seasalt Shops - FREE

3 - 5 working days

To choose Click & Collect as your delivery option:

Select ‘Collection' at the Delivery stage of checkout.
Choose the most convenient Seasalt shop to pick up your order - Click & Collect is available in all of our Seasalt shops except Clonakilty.
We'll email you when your order is ready to be collected from your chosen Seasalt shop. We'll keep it for you for 14 days (don't forget to bring your order number with you when you pop in to collect it).

Find your nearest Seasalt Shop

CollectPlus - £5.50

2 - 4 working days

To choose CollectPlus as your delivery option:

Select ‘Collection' at the Delivery stage of checkout.
Choose the most convenient Seasalt collection point - there are thousands of collection points in the UK.
You'll receive a code by email and a text when your order arrives. Take this and a form of ID (such as a passport or driving license) to your chosen collection point. They'll keep your order for you for 10 days.

Find your nearest CollectPlus store

CollectPlus Covid-19 update

International - Worldwide Delivery

Please change your shipping country

Before shopping with International delivery, please use the ‘Ship to' dropdown to select your shipping country (located top right of the page on desktop or in the mobile menu).

Overseas orders are fully tracked and sent by our fulfilment partner Global-e.
Delivery options and shipping times specific to your country will be displayed at the checkout. Deliveries can take a little longer at busy times.
Please note we cannot deliver to BFPO, international PO boxes, Army Post Office or Fleet Post Office addresses.

For more information on international delivery, please change your shipping country and visit the delivery page.

CUSTOMS AND DUTIES

Tax and duty is handled by our fulfilment partner, Global-e. Please change your shipping country and visit the delivery page for more information.

As all orders are shipped directly from the UK, you may have to pay customs fees when your parcel reaches your chosen shipping country.

You are responsible for any import duties, customs and local sales taxes, and you’ll need to pay these fees to release your order from customs.

We don’t have any control over customs and import tax and we can't tell you exactly how much you will be charged, as this varies widely depending on your shipping country. Any orders with a value above the threshold amount will be charged import fees, so we recommend contacting your shipping country’s customs office for more information before placing your order.

How To Pay

Completely secure payments

You can pay online in a completely secure environment, we accept payment by all major credit or debit cards and PayPal.

If you pay by debit or credit card, your card details are processed by Adyen, an accredited payment service provider. Both Adyen and PayPal protect your payment details from interception because they scramble (or encrypt) the details before they are sent from your computer to theirs. Find out more.

For international payments, we have partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Seasalt products to over 100 destinations worldwide! For more information, please change your shipping country and visit the ‘How To Pay’ section of the Delivery page.

GIFT CARDS

To pay for your order with a Seasalt Gift Card, select ‘Redeem a Gift Card’ at the Review & Pay stage of checkout and the value will automatically be deducted from the overall cost of your order.

Gift cards can only be redeemed on UK & Channel Isles purchases via our website, in Seasalt shops or over the phone with our Customer Services team. They cannot be redeemed in our Clonakilty shop or on international purchases.

You can check the amount on your Gift Card by visiting our Check Your Gift Card Balance page, during the Review & Pay stage at checkout, asking in a Seasalt shop or by contacting our Customer Services team.

Free UK Returns

28 day 'no quibbles' returns policy - New online returns process

If you have bought (or received!) an item and it’s not quite right, don’t worry, we've got a 'no quibbles' returns policy. You have 28 days from the day you receive your purchases to return your items.

UK returns are free. For more information please visit our Returns page.

OUR RETURNS JUST GOT GREENER

As part of our promise to reach carbon net zero by 2040, we’re switching to online returns. This means you’ll no longer receive a paper returns slip in your parcel. You can return your items quickly and easily with our new UK returns portal. For more information please see our Returns page.

Proof of purchase required. This does not affect your statutory rights.

HAVE MORE QUESTIONS ABOUT DELIVERY OR RETURNS?

Take a look at our FAQs or call Sophie Cotton and her friendly Customer Service team in Cornwall.

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