Returns & Refunds


CHRISTMAS EXTENDED RETURNS

Don’t worry if you have bought (or received) a gift and it’s not quite right. All purchases from the 5th October 2021 until the 23rd December 2021 can be returned until the 21st January 2022 (from the 24th December 2021, purchases will fall into our normal 28 days Returns policy). Proof of purchase required. This does not affect your statutory rights.

OUR RETURNS JUST GOT GREENER

As part of our promise to reach carbon net zero by 2040, we’re switching to online returns. This means you’ll no longer receive a paper returns slip in your parcel.

If your chosen pieces aren’t quite right, you can still return them quickly and easily with our online process. 

Information on how to return can be found in the relevant sections below.

Returns and Exchange Policy

NO QUIBBLES RETURNS POLICY

We love creating beautiful clothes for you to enjoy for seasons to come, so if you find your order isn't quite right – for whatever reason – don't worry, we've got a 'no quibbles' returns policy.​

  • You have 28 days from the day you receive your purchases to return your items. Proof of purchase required. This does not affect your statutory rights.​
  • Please return all items unworn, clean and with the tags on.
  • For hygiene reasons, earrings, underwear, tights and Handybands can’t be returned unless they are faulty. Swimwear must be tried on over your underwear and returned to us unworn and with hygiene strips in place. Face Covering boxes must be unopened with the tamper proof sticker still in place.​
  • If you claim a refund on 2 or more orders, without returning the item(s), we are entitled to suspend deliveries to you and/or to your address.​
  • Please be aware we cannot refund items that were sold as faulty, unless the item develops a new and distinct fault from the one originally advertised.
  • To exercise your right to refund, you may use this cancellation form however please note that this is not obligatory.
  • If you are returning a UK order outside of the 14 day cooling off period, the cost of delivery won’t be refunded.
  • If you have changed your mind about a UK order containing non-returnable items, don’t worry! Under the 'Distance Selling Regulations’, UK customers can return the whole order (not just part of it), if the parcel remains unopened. This means that the contents will be untouched and safe for our Returns team to process. In all other circumstances, these items are non-returnable. Please return the full parcel to us within 14 days of receipt.​ ​

EXCHANGE POLICY

Unfortunately, we are unable to exchange any orders by post. Simply return the unwanted item for a refund by following the steps in the relevant Returns section below and place a new order online for the product you'd like. We’ve found this to be a faster process than offering a straight exchange. Exchanges can only be offered for UK orders in our Seasalt Shops (excluding Clonakilty), subject to stock availability.

 

25 November 2021

UK Returns - by post

As part of our promise to reach carbon net zero by 2040, we’re switching to online returns. This means you’ll no longer receive a paper returns slip in your parcel.

If your chosen pieces aren’t quite right, you can still return them quickly and easily with our new online process:

UK RETURNS PORTAL – FREE

For orders placed on our UK website, we are working with Narvar to offer quicker, easier and more eco-friendly returns.

  1. Visit our UK returns portal. You'll need the order number which starts with either an ‘M’ or ‘A’, followed by an 8-digit number, and the email address used to place the order.
  2. Select the items you want to return and the reason you’re returning them.
  3. Decide how you would like to make your return, you can choose between a QR code (no printer needed) or a pre-paid shipping label.
  4. Review and submit your return details.
  5. We’ll email your QR code or pre-paid shipping label.
  6. For pre-paid shipping labels, please print and attach to your return. QR codes can skip this step!
  7. Drop off to your chosen location and the courier will scan your return.
  8. Once your return has been scanned by the courier your refund will be processed and back in your account within 2-5 working days. If you're returning any items ordered from one of our Seasalt shops, please allow 5-7 working days for your refund to reach your account.

START YOUR UK RETURN

How to find your order number

Your order number starts with either an 'M' or 'A', followed by an 8-digit number. Your order number can be found on your Order Confirmation email or in the 'my order' sections of your Seasalt Account.

If you placed your order as a guest, it won't show in your account. In this instance, please refer to your Order Confirmation email.

Can't find your order in the UK returns portal?

If you can't find your order in our UK returns portal, we’re here to help! Please use the ‘Need Help’ icon on our Customer Services page, pop onto a Live Chat with us or give us a call on 01326 640075 and we’ll sort your return out as quickly as possible.

Returning items from separate orders?

If you'd like to return items from separate orders, you’ll need to log these separately with their unique order number and email address as only the items within an individual order will show on the UK returns portal.

Returning items from the same order in multiple parcels?

If you're sending items back from the same order in multiple parcels, please ensure you log each parcel separately. You should have a QR code or label for each parcel.

Returning a gift?

If you're returning a gift and would like a gift card refund, please contact our Customer Services team.

Need help?

If you have any problems registering your return, please see our UK returns portal FAQs below or contact our Customer Services team.

COLLECTPLUS – £4.49

Return your items at one of thousands of CollectPlus Points nationwide.

  • Visit the Collectplus delivered by Yodel returns page and follow the instructions online. To generate your returns label, you'll need the order number and email address used to place the order.
  • Print and attach the returns label to your parcel and drop off at any Yodel serviced CollectPlus Points Nationwide. Find your closest one here.
  • Keep hold of your receipt so you can keep track of your return.

The cost of your return includes online tracking and up to £50 compensation cover.

Refunds will be made to the payment method used on the original order and should show within 14 working days from the date that you receive your refund confirmation email.​ ​

UK Returns - Seasalt Shops

Return your items to any Seasalt shop and the team will be happy to organise a refund.​​

  • Find your nearest Seasalt shop here. Please note:
    • Items purchased directly from our website or from a Seasalt Shop can't be returned to a stockist.
    • Items purchased from a stockist must be returned to the shop you bought them from.
  • Return the items with proof of purchase such as your receipt or Order Confirmation email.

We can’t refund Paypal orders in our shops, but we’ll be happy to send them on to the warehouse for you. Please note, our shops aren't able to give you a proof of postage receipt for this.​

Exchanges can only be offered for UK orders in our Seasalt Shops (excluding Clonakilty), subject to stock availability.​

Unfortunately we are unable to refund or exchange ROI purchases in our UK shops or UK purchases in ROI shops but we'll happily send them on to our returns department to process for you.​

Refunds will be made to the payment method used on the original order and should show within 5 working days from the date of your refund receipt.

International Returns

As part of our promise to reach carbon net zero by 2040, we’re switching to online returns. This means you’ll no longer receive a paper returns slip in your parcel.

If your chosen pieces aren’t quite right, you can still return them quickly and easily with our online process.

GLOBAL-E

For overseas orders placed on our international website we are working with Global-e to offer easy returns at a great price.​

  • Visit our Global-e returns portal and follow the instructions online (you'll need the order number and email address used to place the order). You’ll be asked to fill in some details and print some documents.
  • Attach the returns label to your parcel and retain proof of postage.

Cost of Returns

You can choose between an express or standard return:

  • Express returns are free.
  • A standard return will need to be paid for directly to the courier of your choice when posting. ​

Refunds will be made to the payment method used on the original order and should show within 14 days from the date that you receive your refund confirmation email.

Can't find your order number?

You'll need the order number and email address used to place the order to register your return on our Global-e returns portal. Your order number can be found on your Order Confirmation email or in the 'my order' sections of your Seasalt Account. If you placed your order as a guest, it won't show in your Seasalt Account. In this instance, please refer to your Order Confirmation email.

Can't find your order in our Global-e returns portal?

If you can't find your order in our Global-e returns portal, or if you are having problems registering your return, please visit our Global-e help center.

REBOUND

For overseas orders placed on our previous .co.uk website we are working with ReBOUND to offer our customers easy returns at a great price. ​

  • Visit our ReBOUND returns portal and follow the instructions online. You’ll be asked to fill in some details and print some documents.
  • Please also fill in the return quantity and reason code on your despatch note and include in your parcel. ​
  • Attach the returns label to your parcel and retain proof of postage.

If you have any problems registering your return, contact our Customer Services team on +44 (0)1326 640075.

Refunds will be made to the payment method used on the original order and should show within 14 days from the date that you receive your refund confirmation email.

Stockist and Department Store Returns

If you bought an item from one of our stockists, you’ll need to return it to the shop you bought it from.

​We usually find our stockists are very accommodating. However, if you have any problems, just contact our Customer Services team on +44 (0)1326 640075.

Faulty Products

We're really sorry that you have a faulty product, we do our best to ensure products arrive in perfect condition and are made to last. Should your product not meet your expectations please let us know so we can put it right for you.

UK ORDERS:

  • If you've had your order for less than 28 days and you paid by Card, Gift Card or Paypal, please use our UK Returns Portal as detailed above to receive a full refund.
  • If you've had your order for over 28 days or you paid by Cash, please pop over to our Live Chat or give us a call on 01326 640075 and we'll sort it out as quickly as possible.

INTERNATIONAL ORDERS:

  • If your order is not as you’d expect, please visit our Global-e help center before registering your return and we'll sort a full refund out as quickly as possible.

To find out more, please see our full Terms and Conditions.

UK RETURNS PORTAL FAQS

What is the UK returns portal?

For orders placed on our UK website, we are working with our fulfilment partner Narvar to offer quicker, easier and more eco-friendly free returns. The UK returns portal is where you can register your return following our new online process.

How long will my refund take?

If you made your return via our UK returns portal, your refund will be processed and back in your account within 2-5 working days from when the courier scanned your return. Please allow 5-7 working days if you returned any items ordered from one of our Seasalt shops.

If you returned through CollectPlus or downloaded a freepost returns label, you should receive your refund email in 10-14 days (excluding weekends) after your parcel has been received. We're sorry this isn't as quick as usual. Please wait for at least 15 working days after your parcel has been received before contacting us. For more information, please see our 'Need help' icon on our Customer Services page.

How much does it cost to return?

Nothing! Returns through our UK returns portal are free.

Do I have to use the UK returns portal?

We recommend you use our UK returns portal for easier and more eco-friendly free returns with a quicker refund. You can also return independently via CollectPlus, please see the ‘UK Returns – by post’ section above for more information.

How do I use the UK returns portal?

  • Visit our UK returns portal, you'll need the order number and email address used to place your order. Your order number can be found on your order confirmation email or in the ‘my order’ sections of your Seasalt Account.
  • Select the items you want to return and the reason you’re returning them.
  • Choose your return method and drop off to the Post Office.
  • Once your return has been scanned by the Post Office your refund will be processed.

Please see the ‘UK Returns – by post’ section above for more information and a helpful video on how to return.

Do I have to print anything?

If you choose to return via the QR code option, you won’t need to print anything. The QR code will be sent to your email address, you'll need to be able to access this at the Post Office so they can scan the QR code on your smartphone and print your returns label for you.

If you choose the pre-paid shipping label option, you will need to print your returns label.

If you don't have access to a smartphone to receive a QR code or a printer to print a returns label, our Customer Services team can register your return and post a returns label to you. Please pop onto a Live Chat with us or call us on 01326 640075.

Why don’t I have a paper returns slip in my parcel?

As part of our promise to reach carbon net zero by 2040, we’re switching to online returns. This means you’ll no longer receive a paper returns slip in your parcel. If your chosen pieces aren’t quite right, you can still return them quickly and easily with our new online process.

Where can I find my order number?

Your order number can be found on your order confirmation email or in the ‘my order’ sections of your Seasalt Account. If you placed your order as a guest, it won't show in your Seasalt Account. In this instance, please refer to your order confirmation email.

What returns options are on the UK returns portal?

You can choose between a unique QR code (no printer needed) or a pre-paid shipping label (printer needed).

What is a QR code?

A QR (quick response) code is a type of barcode that can be read easily by a digital device, and which stores information as a series of pixels in a square-shaped grid. Most smartphones have QR readers. If you return by QR code, the Post Office will scan this and then print your returns label for you.

What courier(s) does your UK returns portal use?

All returns will be sent freepost by Royal Mail via their Tracked 48 service.

Can I use the UK returns portal if I don’t have a smartphone or a printer?

Our Customer Services team can register your return and post a returns label to you. Please pop onto a Live Chat with us or call us on 01326 640075.

Can I use the UK returns portal if I don’t have an email address?

Our Customer Services team can register your return and post a returns label to you. Please pop onto a Live Chat with us or call us on 01326 640075.

What if I can’t find my order on the UK returns portal?

If you've double checked your details and you're still having problems registering your return in the portal, or you would like to return an item outside of our returns policy, we’re here to help! Please contact our Customer Services team via live chat or by calling us on 01326 640075.

Can I use the UK returns portal to return something outside of your returns policy?

Unfortunately, you won’t be able to use our UK returns portal to return something outside of our returns policy. Please pop onto a Live Chat with us or call us on 01326 640075.

Can I use the UK returns portal to return an item bought in a Seasalt Shop?

Unfortunately, you won’t be able to use our UK returns portal to return an item purchased in a Seasalt Shop. The quickest way to receive a refund for an item purchased in one of our shops is to return it to any Seasalt shop. Find your nearest shop.

If you prefer to post the item, or it’s not convenient to visit a shop, you can download and print a freepost return label here. Please enclose, a copy of your receipt, your name, address, contact telephone number and reason for return (too big/ small/ faulty etc.). Once we receive your return, our Customer Service team will contact you to arrange the refund.

How do I return a gift?

To return a gift you'll need the order number and email address used to place the order. The original purchaser will be notified of the refund and the refund will go to the original method of payment.

If you would like a gift card refund, please pop onto a Live Chat with us or call us on 01326 640075.

How do I arrange a refund for a faulty item?

We’re so sorry that you have a faulty item. Of course, we’d be happy to arrange a refund for you. If your order is not as you’d expect, please use the ‘Need Help’ icon on our Customer Services page, pop onto a Live Chat with us or give us a call on 01326 640075 and we'll sort it out as quickly as possible.

How do I arrange a refund for an item from a Stockist or Marketplace?

If you bought an item from one of our stockists, you’ll need to return it to the shop you bought it from. We usually find our stockists are very accommodating. However, if you have any problems, just contact our Customer Services team on 01326 640075.