CUSTOMER SERVICE


GIFT CARDS

We’re very sorry but our gift cards are currently unavailable. We’re working hard to resolve this and hope to have them available again shortly, please check back in a few days.

Unfortunately, we’re unable to take payment by gift cards on our website, via live chat, email or by calling our Customer Service team. Customer Services cannot credit an order with a gift card payment after you have placed it and are also unable to reserve items for you pending a gift card payment.

You can still purchase and use gift cards in any of our Seasalt Shops (excluding Clonakilty). 

How can we help?

New Website

Can I use my existing account to shop on your new .com website?

Yes, you can use your existing account, however; to keep your information secure, we couldn’t bring your .co.uk website password across to our new .com website.

When accessing your account for the first time on our .com website, you’ll need to reset your password on the My Account page. You can then use this password to access your .com account each time. 

You'll be able to use your account on all of our websites.

Why do I have to reset my password?

To keep your information secure, we couldn’t bring your .co.uk website password across to our new .com website. Once you have reset your password on the My Account page, you'll be able to use this password to access your .com account each time.

Can I shop on your website using Internet Explorer?

Internet Explorer is now an end-of-life web browser, and unfortunately our website no longer supports it. This means that some features may not work correctly, and you will not be able to checkout.

To have a great experience using our website, we recommend using a different browser such as Microsoft Edge or Google Chrome, find out more.

Can I shop on your website using older versions of iOS?

Our website supports all the latest iOS versions however we no longer support very old versions such as iOS 9 or below. This means that some features may not work correctly, and you will not be able to checkout.

To have a great experience using our website, we recommend upgrading your iOS software to the latest version or using a different device.

I am having a problem with the website, what should I do?

We are sorry you are experiencing a problem with our website. Please contact our Customer Services team via the ‘Need Help’ icon on this page or email us at contactus@seasaltcornwall.com with the following details and we’ll sort it out as quickly as possible:

  • Overview of problem, including any screenshots you can provide
  • What device you are using (e.g. iPhone X, iPad, Dell laptop)
  • What browser you are using (e.g. Safari, Chrome)
  • Country you are shopping from
  • Any items that are in your basket (if applicable)
  • Country you would like your items delivered (if applicable)
  • Email address that you are using on our website.

What websites do you have and how do I know which one to use?

We have different websites depending where in the world you’d like your order delivered. Please use our UK website for UK delivery, Ireland website for Ireland delivery and international website for worldwide delivery.

When landing on our website (seasaltcornwall.com), your shipping country will be selected to your location by default. You can switch between our websites using the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile.

What website should I use for Channel Isles or Isle of Man delivery?

Please shop on our UK website. When entering your delivery details at checkout, please select Channel Isles or Isle of Man from the country field. VAT will be deducted for Channel Isles customers. 

How do I place an order for delivery outside of the country I live in?

By default, your shipping country will be selected to your location, so before shopping, please make sure you select the right shipping country. You can change your shipping destination using the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. You can select your shipping country from the dropdown list and then continue shopping on our website as normal.

For Channel Isles or Isle of Man delivery, please select 'United Kingdom' from the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. When entering your delivery details at checkout, please select Channel Isles or Isle of Man from the country field. VAT will be deducted for Channel Isles customers.

Why do I have to change shipping country before shopping with delivery outside of the country I live in?

We’ve created dedicated websites to give the best possible experience to our valued community, wherever you are in the world. We’ve improved the functionality at checkout so we can offer you the clearest, most cost-effective shipping options with no hidden taxes, more payment methods, and prices displayed in your own currency.

Which countries do Seasalt ship to?

We deliver worldwide! Before shopping, please make sure you have the right shipping country selected. You can change your shipping destination using the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. You can select your shipping country from the dropdown list and then continue shopping on our website as normal.

All orders are sent by a tracked delivery service. Please visit our delivery page for more information.

Will I have to pay tax and duties if I place an order for delivery outside of the UK?

Yes. Tax and duties are handled by our fulfilment partner, Global-e. Depending on your country, tax and duties will either be:

  • Included in the price 
  • Paid at checkout 
  • Optional at checkout

Please see the delivery page on our international website for more information.

Will I be able to view my previous .co.uk purchase history on your new .com website?

You’ll be able to access any orders made on .co.uk within the last 12 months from a link within ‘My Account’.

Any new orders placed on .com will be detailed under ‘My Online Orders’ and any new shop purchases will be detailed under ‘My In-store Orders’ within ‘My Account’.

I had wishlist items saved on your old website but they're not on your new website?

Unfortunately, we were unable to bring your saved wishlist items across to our new website.

I had items in my shopping bag on your old website but they're not on your new website?

Unfortunately, we were unable to bring any items in your shopping bag across to our new website.

Delivery

How do I place an order for delivery outside of the country I live in? 

By default, your shipping country will be selected to your location, so before shopping, please make sure to select the right shipping country. You can change your shipping destination using the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. You can select your shipping country from the dropdown list and then continue shopping on our website as normal.

For Channel Isles or Isle of Man delivery, please select 'United Kingdom' from the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. When entering your delivery details at checkout, please select Channel Isles or Isle of Man from the country field. VAT will be deducted for Channel Isles customers.

What website should I use for Channel Isles or Isle of Man delivery? 

Please shop on our UK website. When entering your delivery details at checkout, please select Channel Isles or Isle of Man from the country field. VAT will be deducted for Channel Isles customers.

Why do I have to change shipping country before shopping with delivery outside of the country I live in? 

We’ve created dedicated websites to give the best possible experience to our valued community, wherever you are in the world. We’ve improved the functionality at checkout so we can offer you the clearest, most cost-effective shipping options with no hidden taxes, more payment methods, and prices displayed in your own currency.

Which countries does Seasalt ship to?

We deliver worldwide! Before shopping, please make sure you have the right shipping country selected. You can change your shipping destination using the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. You can select your shipping country from the dropdown list and then continue shopping on our website as normal.

All orders are sent by a tracked delivery service. Please visit our delivery page for more information.

Will I have to pay tax and duties on your international website?

Yes. Tax and duties are handled by our fulfilment partner, Global-e. Depending on your country, tax and duties will either be:

  • Included in the price
  • Paid at checkout
  • Optional at checkout

Please see the delivery page on our international website for more information.

Can I have my order delivered to a PO Box?

Sorry, we don’t deliver to PO boxes outside the UK. Please use an alternative address.

How long does Standard UK/Next Day delivery take to arrive?

Delivery times vary depending on delivery method. Please visit our delivery page for information. Please find our normal delivery times below (although it can take a little longer at busy times):

  • Standard UK & Channel Isles Delivery (3-5 working days)
    We use Royal Mail’s Tracked service for all our standard UK & CI orders.
  • Next Day UK Delivery (Next working day)
    Available on orders placed by 2pm, Monday to Friday. Unfortunately, next day delivery isn’t available to the Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and remote parts of Scotland. Please note any orders placed after 2pm on a Friday or over a Bank Holiday weekend will be despatched on the next working day.

Can I track my Standard delivery?

Yes. For our standard UK delivery we use Royal Mail Track and Trace. When your order has been despatched we’ll send you a confirmation email which will include your tracking number. This can be used to track your order as it makes its way to your door.

What’s the cut off time for ordering Next Day delivery to the UK?

Order by 2pm Monday to Friday for guaranteed delivery the following working day (excluding Bank Holiday weekends).

Please note any orders placed after 2pm on a Friday or over a Bank Holiday weekend will be despatched on the next working day.

Any next day delivery orders that are placed before 2pm are sent via DPD and will require a signature. If you've given us your mobile number, you'll get a text message an hour before your parcel’s delivered. If you're not in, you can choose to have your parcel left with a neighbour, or rearrange delivery.

Do I need to sign for my order?

We won’t need a signature for standard UK deliveries, but we will need one for next day deliveries. If you’ve given us a mobile number you'll get a text message alert before delivery. If you're not in, you'll have the option for the parcel to be left in a safe place or to rearrange delivery. 

If you haven't given us a mobile number and you’re not in when the parcel is delivered, we’ll leave a card with details on how to rearrange delivery.

How much is international delivery and how long will it take?

Delivery times and costs vary depending on delivery method and shipping country. Please visit our international delivery page for more information. 

You can change your shipping destination using the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. You can select your shipping country from the dropdown list and then continue shopping on our website as normal.

I’ve received a card from Royal Mail but I don’t have the parcel.

Please check around your property. If Royal Mail are aware of a ‘safe place’ they may have left it there. It’s a good idea to check with your neighbours too. If you can’t find your parcel, please give our Customer Service team a call on 01326 640075.

I haven't received my parcel but Royal Mail have marked it as 'delivered'?

At the moment, Royal Mail are working hard to ensure that their teams remain safe. This means that there are occasional changes of process from the usual. There are also some delivery delays, with some Royal Mail hubs affected more than others. This means that it can take a few days to receive your parcel, even if it’s marked as ‘delivered’ in the Royal Mail tracking portal.

If you’ve waited more than 10 days from our despatch notification and your parcel still hasn’t arrived, please contact our Customer Service team on 01326 640075.

My delivery has arrived and there’s an item missing? 

We’re sorry about that! Please check your emails to see if we’ve been in touch to apologise for a missing item. It’s worth checking your junk mail too. If you haven’t received an email, please contact us with your order number and the details of the missing item.

Returns

How do I return an item?

You can return an item by post, using your Royal Mail pre-paid returns label, through CollectPlus or in a Seasalt Shop, please see our Returns page for more information.

If you are returning a faulty item, please use the ‘Need Help’ icon on this page, pop onto a Live Chat with us or give us a call and we’ll sort it out as quickly as possible.

I don’t have a pre-paid returns label. 

You can download and print a new label here: https://www.royalmail.com/track-my-return/create/922 

If you don’t have an order number, just pop your name in this section and make sure you include your contact details in the parcel. If you need help with this, just call our Customer Service team on 01326 640075.

What's the address for returns? 

Seasalt Cornwall
C/O Uniserve Group, LHB Building
London Mega Terminal
Thurrock Park Way
Tilbury
RM18 7HD

I’d like to return an item purchased in a Seasalt shop?

You can return it to any Seasalt shop as long as you take the receipt with you.

If you prefer to post the item, or it’s not convenient to visit a shop, you can download and print a freepost return label here: https://www.royalmail.com/track-my-return/create/922. Please enclose, a copy of your receipt, your name, address, contact telephone number and reason for return (too big/ small/ faulty etc.).

Once we receive your return, our Customer Service team will call you to arrange the refund.

How do I return an item purchased with delivery outside the UK?

You can return item(s) via our Global-e returns portal, please see our Returns page for more information on how to return.

If you are returning a faulty item, please visit our Global-e help center to arrange and authorise your return before you send the item back to us.

I posted my return back to you. How long will my refund take?

Once we’ve received your parcel (you can track it using the number on your Royal Mail receipt) we’ll process your refund. This is usually within two or three working days, but it can also take a few days for the refund to show in your bank account. At very busy times, your refund may take a little longer. You can also log into My Account to see if the return has been processed.

I’d like to exchange an item, can I do this?

Unfortunately, we are unable to exchange any orders by post. Simply return the unwanted item for a refund by following the steps on the Returns page and place a new order online for the product you'd like. We’ve found this to be a faster process than offering a straight exchange.

Exchanges can only be offered for UK orders in our Seasalt Shops (excluding Clonakilty), subject to stock availability. You’ll need to take your receipt with you.

My Account

Can I use my existing account to shop on your new .com website?

Yes, you can use your existing account, however; to keep your information secure, we couldn’t bring your .co.uk website password across to our new .com website.

When accessing your account for the first time on our .com website, you’ll need to reset your password on the My Account page. You can then use this password to access your .com account each time. 

You'll be able to use your account on all of our websites.

Why do I have to reset my password?

To keep your information secure, we couldn’t bring your .co.uk website password across to our new .com website. Once you have reset your password on the My Account page, you’ll be able to use this password to access your .com account each time.

Will I be able to view my previous .co.uk purchase history on your new .com website?

You won't be able to view any previous UK website order history in your international account just yet, but we’re working hard to make this available for you soon. You’ll still be able to access this information in your UK account.

My Order

Can I change the size or change an item in my order?

Sorry, we can’t make any changes to or cancel an order you’ve already placed. Once you’ve received your order just pop it back to us by following the Return instructions on your despatch note and we’ll arrange a refund when we receive it.

Can I cancel my order?

We’re sorry we can’t cancel an order you’ve already placed. Once you’ve received your order just pop it back to us by following the Return instructions on your despatch note and we’ll arrange a refund when we receive it.

My billing address is incorrect on my order, can I change it?

No. Just sign into My Account to update your billing address for future orders.

The delivery address is incorrect on my order, can I amend it?

Generally, we cannot amend delivery addresses so if you are still able to collect from this address this may be this best option. For urgent changes please contact our Customer Service team in the UK on +44(0)1326 640075. If your order hasn’t been processed yet, we may be able to amend the delivery address for you. Please check here for opening hours.

Has my order been despatched yet?

Sign into My Account to see the status of all your orders. 

Where is my order?

Sign into My Account to see the status of your order. Please bear in mind that at busy times deliveries may take a little longer.

Where is my refund?

Once your parcel has been received it will take us a few days to process it. We do so as quickly as possible but need to allow time to unpack all returned products and log and process your refund.

When it's completed, you'll receive an email confirming your refund which, will be made via your original payment method. Please bear in mind that it can take a few days for the refund to show on your card, depending on your card provider.

Can you delay the despatch of my order?

Sorry, we can’t. Our despatch team aim to get orders shipped as quickly as possible.

There’s an item missing from my parcel

We’re sorry about that! Please check your emails to see if we’ve been in touch about a missing item. It’s worth checking your junk mail too.

If you haven’t received an email from us and ordered with UK delivery, please get in touch with your order number and the details of the missing item.

If you haven’t received an email from us and ordered with delivery outside of the UK, please visit our Global-e help center and we'll do our best to help.

Out of Stock

The product I want is out of stock online, will you be getting more in?

We don’t generally re-stock products online, as we release small collections each season, but some of our key pieces will return each season in new colours and/or prints.

Does adding an item to my bag reserve it?

No. You need to proceed to check out before the item is reserved for you. 

Product, Sizing & Supply Chain

Why can’t I find all products ranges when placing an order for delivery outside of the UK?

Unfortunately, there are a small number of products that we can’t ship outside of the UK. These include our chocolate, bath and body and home fragrance ranges.

Can I purchase a gift card when placing an order for delivery outside of the UK?

We're sorry but you won't be able to purchase a gift card to be sent to an address outside of the UK. We’ve made some changes to our website and the checkout process for delivery to the rest of the world, meaning that our gift cards can’t be redeemed against these orders. We’re so sorry for the disappointment this causes but please be assured we are working hard towards a resolution.

Can I use my gift card when placing an order for delivery outside of the UK?

We're sorry but you won't be able to redeem a gift card for an order being delivered outside the UK. We’ve made some changes to our website and the checkout process for delivery to the rest of the world, meaning that our gift cards can’t be redeemed against these orders. We’re so sorry for the disappointment this causes but please be assured we are working hard towards a resolution.

Why do prices vary between countries?

The exchange rate will vary by country and currency, so the cost of items may be different when you make a direct conversion based on your current exchange rate.

Where do I find plus, petite, tall and maternity ranges on your website?

All of our ranges are available on our website, subject to stock availability. Click on the ‘Clothing’ tab at the top of the page and then select the relevant option under ‘Shop by fit’. You can also filter by ‘fit’ when browsing through our products.

Why has my knitwear developed bobbles?

Bobbling or pilling is a natural occurrence in all good quality knitwear. Groups of short or broken fibres on the surface of the yarn become tangled, and this results in little balls of fluff. The bobbles can be removed by hand or with a bobble remover, but they are far easier to remove from a garment containing high quality yarn as opposed to a cheaper yarn mix item. The yarns we use are very high quality so the bobbling will decrease with wear and you’ll be left with a beautifully soft knit.

My knitwear has bobbled, what should I do?

Visit our Caring for your Knitwear guide for useful tips on removing bobbles. 

How do I remove the creases from my velvet item?

We're sorry to hear that the creases in your velvet item haven't dropped out.

We wouldn't recommend ironing the surface, as this might damage the fabric. However, there is something else you might like to try. If your iron has a ‘Continuous Steam’ setting (often used for items already hanging, like curtains) this is extremely useful for reducing creases in garments. It's a similar process to the professional steaming machines used in many clothing shops.

Simply hang the velvet item up, ensuring that it’s inside out. Then, from a distance, use the ‘Continuous Steam’ setting on a low heat, to allow steam to penetrate the fabric without the iron actually touching the fabric. It's usually very quick and effective.

Alternatively, you can hang the velvet item in a steamy environment, such as a bathroom, for a short while. The creases should naturally fall out.

We hope this advice helps. If we can be of further assistance, please let us know.

Does the garment have a lining/What’s the lining made from?

If the garment you’re interested in is lined, you’ll find the details of the lining composition on the product page for that item. Just scroll down to the Product Description.

My zip is stuck or not working

We use YKK who are the leading supplier of zips, so it’s rare that a zip is faulty.

Two-way zips can take a little while to get used to, but it gets easier with practice.

You need to make sure both the sliders (see diagram below) are right at the base of the zip (they will be on your left-hand side as you wear it). They should sit together quite neatly, with no space in between the zip sliders. The zip teeth above the sliders need to be as straight as possible.

Once you’ve slid the right side base of the zip tape into both sliders on the left side, and it’s all in line, you should then be able to pull the top slider up the zip to fasten the coat. You might find it helpful to hold the base of the zip with one hand, so it’s stable, while you slide the top slider up – sometimes if the bottom slider moves slightly, then the tips are not perfectly married together and the zip won’t close because the teeth are misaligned.

If you then want to open the bottom of the coat (using the bottom slider) then do this separately, after you’ve fastened the top slider.

Zip

How long is the skirt or dress that I’m interested in?

You can find detailed measurements on the product page for the garment you’re interested in. Just click on the Size Guide link.

For skirts, the measurement is taken from the top of the waistband to the hem, and for dresses, from the top shoulder seam to the hem.

How long are the sleeves?

You can find detailed measurements on the product page for the garment you’re interested in. Just click on the Size Guide link.

Is the garment true to size?

We take care to make sure that we’re as accurate as possible with our measurements, however, fit can depend on body shape. You might find our customer reviews helpful. Just click on the anchor images to the right of the product that you are interested in to see feedback from other customers.

How do US sizes compare to UK sizes?

Pop over to our Size Guide for a handy chart.

How do EU sizes compare to UK sizes?

Pop over to our Size Guide for a handy chart.

What dress sizes do Small / Medium / Large relate to?

Pop over to our Size Guide to find out more.

The product measurements seem very large for my dress size, is this correct?

Some of our garments are designed to be oversized. Just order your usual size, and you should find that the garment hangs beautifully and is really easy to wear.

Which shops can I find Plus size garments in stock?

Selected shops stock our Plus range. If there’s a style you’d like to try, it’s worth giving the shop a call to check whether they’ve got it in stock. You can see our shop locations here.

All our Plus size garments are available online, subject to stock availability.

Waterproof RAIN® Garments

What is the technical specification of your RAIN® garments?

Pop over to our RAIN® guide for full details. If you have any questions, our Customer Service RAIN® experts in the UK can help. Just call +44 (0)1326 640075 or join us on Live Chat. Please check here for opening hours.

I’d like to wash my Seasalt RAIN® garment, is this possible?

Yes. To wash your Seasalt RAIN® coat, pop it in the machine at 30˚C with Nikwax Tech Wash®, then leave it to dry naturally. Every few washes, follow this with another cycle using Nikwax TX Direct®. This will restore the waterproofing, so the rain runs straight off.

Gift Cards

Can Seasalt Gift Cards be used online and in Seasalt shops?

Gift cards can only be redeemed on UK & Channel Isles purchases via our website, in Seasalt shops or over the phone with our Customer Services team. They cannot be redeemed in our Clonakilty shop or on international purchases.

Can I purchase a gift card when placing an order for delivery outside of the UK?

We're sorry but you won't be able to purchase a gift card to be sent to an address outside of the UK. We’ve made some changes to our website and the checkout process for delivery to the rest of the world, meaning that our gift cards can’t be redeemed against these orders. We’re so sorry for the disappointment this causes but please be assured we are working hard towards a resolution.

Can I use my gift card when placing an order for delivery outside of the UK?

We're sorry but you won't be able to redeem a gift card for an order being delivered outside the UK. We’ve made some changes to our website and the checkout process for delivery to the rest of the world, meaning that our gift cards can’t be redeemed against these orders. We’re so sorry for the disappointment this causes but please be assured we are working hard towards a resolution.

When can I start using my Seasalt Gift Card?

You can start using your Gift Card as soon as you receive it in the post or by email.

How are Seasalt Gift Cards delivered?

Gift Cards can be delivered by any chosen delivery method available in your chosen country at the checkout.

Can Seasalt Gift Cards be used in stockists? What about on a stockist’s website?

No, our Gift Cards can only be used in Seasalt shops, on the Seasalt website or over the phone with our Customer Services team.

What do I do if I lose my Seasalt Gift Card?

Please take care of your Gift Card, Seasalt cannot accept liability for any lost, stolen or damaged Gift Cards.

How do I return an item purchased with a Seasalt Gift Card?

If you return an item you purchased with a Gift Card, any refund will be made back onto a new Gift Card.

When will I be charged for my Seasalt Gift Card?

When purchasing a Gift Card, payment will be taken when you place your order. If you are redeeming a Gift Card, the balance on the card will reduce when you place your order.

What if I want to cancel an order paid for using a Seasalt Gift Card?

If you cancel an order that was paid for with a Gift Card, the refund will be made back onto the Gift Card used to pay.

How can I find out how much money is on my Seasalt Gift Card?

You can check the amount on your Gift Card by visiting our check balance page, asking in a Seasalt shop or by calling our Customer Services team on 01326 640075.

Do I have to use my Seasalt Gift Card credit in a single payment?

No, any remaining balance can be used for future purchases.

Can I top up my Seasalt Gift Card with more money when I have reached £0 credit?

You can top up your Gift Card in a Seasalt shop but for now, we are not able to do this online.

Does my Seasalt Gift Card have an expiry date?

Your Gift Card will be valid for 24 months from the last time it was used.

Promotions & Discounts

Why are promotions different on your international website?

We are unable to offer any currency-based promotions on our international website at the moment, but we do offer alternatives to these. Please visit our international Promotions and Offers page for more information.

Do you have a sale section on your international website?

We believe our prices are a fair reflection of the quality and consideration that is part of every Seasalt product and while we are unable to offer sale items to our international customers, we do offer the following benefits:

  • Free delivery thresholds, depending on where you are shopping (please visit our delivery page for more information)
  • Free express returns
  • Shopping in your own currency
  • Multiple payment options
  • No hidden taxes

Do you have any promotional or discount codes I can use?

We don’t generally share discount codes, but if you’d like to sign up to Seasalt Friends we’ll make sure that you’re the first to know about our latest offers and news. We’ll also send you a treat on your birthday! You can sign up in the footer of the homepage.

How do I redeem a special offer or promotion code?

Special offers, such as 3 for 2, are automatically applied at the checkout. Promotion codes are very easy to use – you just need to type the code into the box provided in your shopping bag. Sign up to Seasalt Friends to make sure you’re the first to know about our latest offers and news. You can sign up in the footer of the homepage.

I have a promotional code that isn’t working

Please check the Terms and Conditions and the expiry date on your code. If the date is valid and the code still isn’t working, please pop onto a Live Chat with us or give our Customer Service team in the UK a call on +44 (0)1326 640075.

Many promotional codes only work on full price items and don’t work with other discount offers.

We don’t use discount code websites, so any codes from these sites aren’t valid.

Private Shopping Appointments

How can I book a Private Appointment?

You can book an appointment here or by calling our Customer Service team in the UK on +44 (0)1326 640075.

How do I change or cancel my private appointment?

Please find instructions for cancelling or changing your appointment in your e-mail confirmation or call our Customer Service team in the UK on +44 (0)1326 640075.

Who can I bring with me to my private appointment?

You can bring one member of your household with you.

Is there a minimum spend at my private appointment?

There is no minimum spend during your private appointment.

How long are the private appointments?

Each appointment is for a strict half hour, we're sorry but we're unable to extend this time.

Can I transfer my appointment to a friend?

We're sorry, appointments are not transferrable. Please cancel your appointment and ask your friend to book.

How are we ensuring shop teams remain safe?

We’ve working closely with the team as safety is our highest priority. All our team have had comprehensive training to cover social distancing / cleaning and sanitation. We have supplied PPE to all our team members. We’re asking our customers to work with us to ensure that we all stay as safe as possible.

Returning an item bought in shop or during a private appointment

We have a 28 day 'no quibble' refund policy so as long as the garment is ‘as new’ and has the tags still attached we'd be very pleased to offer a full refund.

UK customers can pop the item/s back to a Seasalt shop (bring your receipt with you) or during your private appointment, just ask one of the team for a freepost return label so that you can post any returns to us. All the details will be on the freepost label.

Customers outside of the UK can pop the item/s back to a Seasalt shop (bring your receipt with you) or send it to us direct at the address below. Please enclose a copy of your receipt, your name, address, contact telephone number and reason for return (too big / small / faulty etc.).

RETURNS ADDRESS

Seasalt
C/O Uniserve Group, LHB Building
London Mega Terminal
Thurrock Park Way
Tilbury
RM18 7HD

Once we receive your return, our Customer Service team will contact you to arrange a refund.

Can I catch Coronavirus if I touch garments or fittings in your shop?

According to the World Health Organisation, the likelihood of an infected person contaminating items is low. We are asking that you minimise contact wherever possible. We’ve taken additional steps, however, such as more frequent and regular cleaning, closing our fitting rooms and making hand sanitiser freely available. If you’d like them, then our shop team will also be able to supply you with gloves, please just ask.

Taking cash in our shops

Currently based on the official advice that is available, we have temporarily ceased trading with cash and are only taking contactless or card payments.

We’ll take the Government advice that’s available regarding cash handling in our shops and we’ll review this advice regularly. As soon as it’s considered safe to do so, we’ll re-introduce cash payments, as we understand that many customers will find this important.

Am I safe to shop in one of your stores?

Nothing is more important to us than the health and wellbeing of our customers, staff and suppliers and we are acting on all government advice to help keep everyone as safe as possible.

We’ve introduced lots of measures to ensure that the safety of both our shop teams and our customers is our highest priority. Some of these measures include limiting the number of customers in a store at any one time, hand sanitisers for teams and customers and a temporary closure of our fitting rooms. We’ve also reintroduced regular and comprehensive cleaning regimes to ensure that we all stay safe. We look forward to welcoming you soon!

Can I try on jewellery and shoes in one of your shops?

To ensure the safety of our customers and shop teams, we ask that customers don’t try on Jewellery and shoes in store as we would be unable to guarantee that they were fully sanitised afterwards. It’s also more difficult to maintain social distancing whilst assisting a customer with shoe fitting.

When will you update your safety measures in shops?

Safety of our customers and our team is of paramount importance and we’re working hard to monitor and adapt to the inevitable changes and updates to regulations and recommendations. When we make changes, we’ll aim to make these clear and easy to follow when you visit our shops.

Seasalt Shop Loyalty Card

How do I sign up for a Seasalt Shop Loyalty Card?

You can pick up your card in any Seasalt shop (in the UK & CI only) from 15 June 2019.

Do I have to give any personal details?

Yes, you do need to give us a few details to sign up (your name and email address or address as a minimum). We will use your contact details to let you know about Seasalt offers, products and services that are the most likely to interest you. The GDPR allows us to do this as part of our legitimate interest in understanding our customers and providing the highest levels of service. As a member of the Loyalty Card scheme we will also send you news and information about Seasalt events that will enable you to earn more stamps. It also helps us check for fraud. If you decide you do not wish to share your personal data with us any more, you can ask us to delete it (please see our Privacy Policy for more details) but if you do this we may not be able to provide some of the services you have asked for.

Will you keep my details safe?

Any personal information you provide will be treated in accordance with the GDPR (General Data Protection Regulation). Please see our Privacy Policy for further information.

Why is there a barcode on my Seasalt Shop Loyalty Card?

The barcode on your card is linked to your personal details on our system. It will be scanned each time you make a purchase.

Do I need to pay to sign up?

No, It’s free and easy to start collecting stamps today.

Is the Seasalt Shop Loyalty card a credit card?

No, the Seasalt Shop Loyalty Card is purely for collecting stamps. It cannot be exchanged for cash and has no monetary value.

How does the Seasalt Shop Loyalty Card work?

1.  Pick up your card in any Seasalt shop

2. Collect stamps by...

  • Signing up for the first time. We’ll start you off with a free welcome stamp.
  • Shopping! Earn 1 stamp for every £50 you spend in one transaction.

3. When you’ve collected 5 stamps, we’ll give you a £20 Gift Card.

  • Stay tuned for special events, exclusively for loyalty card holders.

What if I have spent over £50?

For every £50 you spend in one transaction, you’ll get 1 stamp (if you spend £100, you’ll get 2 stamps).

Can I claim stamps on previous purchases?

We’ll give you stamps for anything bought up to a month before you got your loyalty card. Bring your loyalty card and receipts to any Seasalt Shop to claim them

Can I share my Seasalt Shop Loyalty Card?

Your card cannot be shared and stamps may not be given to other customers.

Can my Seasalt Shop Loyalty card be used online?

If you placed an order online, bring your despatch note into a Seasalt shop (UK & CI only) and we’ll give you a stamp(s). We are trying to encourage visits to our stores, as part of our commitment to the high street.

Can my Seasalt Shop Loyalty card be used in other shops where Seasalt is sold?

No, our Seasalt Shop Loyalty Cards are for use in Seasalt shops (in the UK & CI only).

What if I forget my Seasalt Shop Loyalty Card?

No problem, simply bring it in with your receipt next time you’re passing.

What if I lose my Seasalt Shop Loyalty Card?

Unfortunately, we cannot replace lost or stolen Seasalt Shop Loyalty Cards.

My card is damaged, can I replace it?

Damaged Seasalt Shop Loyalty Cards may be replaced at our discretion.

Does my Seasalt Shop Loyalty Card have an expiry date?

No, you can collect stamps on your Seasalt Shop Loyalty Card until it is full!

My Seasalt Shop Loyalty Card is full, can I have another one?

Absolutely, simply pick up another card in any Seasalt shop.

How can I redeem my loyalty card?

Please take your Seasalt Shop Loyalty Cards into any UK Seasalt Shop (excluding outlets). We’ll give you a £20 Gift Card for every 5 stamps collected. You can claim loyalty stamps for up to 4 online orders or transactions at any one time by visiting a Seasalt shop.

Please take copies of your delivery note/ order numbers/ receipts with you. To claim loyalty stamps for 5 or more online orders/ transactions, e-mail contactus@seasaltcornwall.com. Please see Loyalty Terms & Conditions for more information.

How do I check my balance?

Count your stamps. When you have 5, we’ll give you a £20 Gift Card. See Gift Card T&Cs

I have a question regarding my Seasalt Shop Loyalty Card?

Please contact our friendly Customer Services team on 01326 640075.

Why can’t I collect stamps when purchasing a gift card?

We don’t give stamps when you purchase a gift card because a gift card is tender – but the good news is they can be collected when the gift card is redeemed.

Sustainability

What does sustainability mean to Seasalt?

Our goals have always been simple: to craft beautiful clothing that inspires and endures, share our love of Cornwall, and make better choices for our people and planet.

Our new sustainability strategy is structured around four pillars. They are Product, Environment, Innovation and Community. We have a dedicated Sustainability Team that develops and leads the sustainability strategy. They also advise and support departments across the business to make sure we continuously deliver on our environmental and social commitments.

Read more about sustainability at Seasalt here.

How do you raise money for charity?

As part of Seasalt Giving, we make donations from the sale of designated product within our collections.  Last year we raised over £100K for our charity partners.

Read more about Seasalt Giving here.

Which charities do you support?

We’ve launched a new partnership with Mind, the UK’s leading mental health charity. This new collaboration signals a step up in our involvement in one of the causes we believe in most passionately – mental health.

As well as this, we’ve committed to donating £1 million to our charity partners between 2021 and 2025. We also support charities local to each of our shops and donate our handmade window props to local schools and community projects.

In addition to providing charities with financial support, we love to share our time and skills through our volunteering programme and have committed to giving 20,000 volunteering hours by 2025.

How can I get support for my project or charity?

We’ve committed to delivering 20,000 volunteering hours to smaller local charities across the UK by 2025. This will see us share our professional skills, expertise and creativity where it’s needed most.

If you are a charity and you need some volunteers, please email sustainability@seasaltcornwall.com. We can then share volunteering opportunities with our employees, and they can sign up to help their chosen charities.

If you are a local community project, hospital or school and would like to reuse our handmade window props, then please ask for more information in your nearest shop.

Where are Seasalt products made?

All our collections are designed in Cornwall. Our primary manufacturers are in India, Turkey, China, Vietnam, Pakistan, Bangladesh, Sri Lanka and Bulgaria. We support UK manufacturers where possible and sell Leach pottery, Trevarno Skincare and St Eval home fragrances. If you’re curious about your garment’s country of origin, look on its label or at its details online.

What fabrics do you use?

We use natural fibres wherever possible and are proud to have been the first clothing company to achieve Soil Association organic cotton GOTS certification in 2005.

Over 60% of our fabrics are made of 100% natural fibres, including organic cotton, cotton, bamboo, linen and wool. We’ve committed to converting more of our fabrics to more sustainable alternatives by 2024. These commitments include:

100% GOTS Organic Cotton​
100% Global Organic Textile Standard-certified cotton to be used across all products by 2024.

100% LWG Leather 
100% of our leather to be sourced from gold and silver rated Leather Working Group tanneries by 2024.

100% RWS Wool ​
100% of the wool used in our collections to be certified by the Responsible Wool Standard by 2024.

100% Closed Loop Viscose ​
100% of the viscose used in our collections to be responsibly sourced and made using closed loop systems by 2024.

We also created our trademarked waterproof organic cotton fabric Tin Cloth® and continue to innovate and work towards more sustainable fabric options. If you’d like to read more about how we’re doing this, you can find more information in our latest Sustainability Report.

Do you use any chemicals when making your products?

We do. All the dyes and chemicals we use in production conform to the EU regulations for the restricted use of chemicals REACH, and we spot check suppliers every season. We have a detailed Production Standards Manual that clearly sets out what chemicals can and can’t be used in the production of our clothing.

How do you ensure workers in the supply chain are treated fairly?

We’re full members of the Ethical Trading Initiative (ETI) and our Compliance and Ethics Team makes sure that all our suppliers commit to the ETI Base Code of practice, an internationally recognised code of labour practice designed to protect workers’ rights. You can read more about this in our Sustainability Report.

Manufacturing products abroad comes with a responsibility to the partners we work with as well as their employees. We work with trusted suppliers and commit to long term relationships to ensure we bring you the best quality products. We also make sure we have an in-depth understanding of each supplier, their facilities and working conditions. Our Design, Buying and Technologist teams are in daily contact with our suppliers and make regular visits to carry out audits.

What is your approach to animal welfare?

Our Production Standards Manual requires all our suppliers to commit to high standards of animal welfare. We only source leather and suede that is a by-product of the food industry, where animals have been treated in a humane way.

We are also members of the Leather Working Group (LWG). The LWG is an international, not-for-profit membership organisation responsible for the world’s largest leather sustainability program. LWG is committed to improving environmental stewardship in the leather manufacturing industry, as well as traceability of materials.

We work with Leather Working Group certified tanneries. Leather Working Group (LWG) certification is an assurance that the leather we use is kinder to the environment and better for workers. We’re aiming for all our leather footwear and bags to be made with Gold and Silver rated leather by 2024.

In addition, our wool yarns are sourced exclusively from farms that do not practice mulesing and use responsible harvesting methods, such as clipping and shearing. We do not use Angora in our products.

Read more in our Sustainability Report.

How does Seasalt consider the environment?

We recognise the way we run our business has a direct impact on the planet and we are working hard to improve our environmental performance across all areas of the company. By making responsible decisions about decreasing waste, energy use, travel and water use, we are committed to reducing our carbon footprint. If you’d like to read more about how we’re doing this, you can find more information in our Sustainability Report.

What are you doing to reduce single-use plastic in packaging?

We’re working to eliminate the use of all unnecessary consumable materials at Seasalt, including single-use plastic in our packaging. We’ve already removed 18 tonnes of single-use plastic from our business each year by replacing mailbags, packing tape and bubble wrap with environmentally friendly and recyclable alternatives. We’ve also removed individual plastic garment bags from our online orders, which we collect and recycle through our recycling partners.

If you’d like to read more about how we’re doing this, you can find more information in our Sustainability Report.

Press

I work in the press and would like access to your images and lookbook

Please direct to info@b2bmedialtd.com.

I’m a journalist and would like more information

Please direct to press@seasaltcornwall.com.

I’m an influencer and would like to work with Seasalt

Please email your details to press@seasaltcornwall.com.

Product Recall

Pack it Jackets - March 2019

 

 

It has come to our attention that there is a very small chance that there could be small fragments of metal in the garment. Only Brolly geo dark voyage, Buttercup floral marine & Lino drops granite colours are affected. These were available for purchase between 4th - 28th March 2019.

We’re really sorry for this fault, it’s not reflective of the high standards that we aim to achieve, but to ensure our customers safety, we’ve decided it’s important to ask you to return this jacket to any Seasalt Shop, or by post to our distribution centre.

You can return it to any Seasalt shop – if you have your original receipt, please bring it with you, however this won’t be essential. The team will be able to issue you with a full ‘no quibble’ refund or an exchange for a new Pack it Jacket that has been thoroughly checked. You can find a full list of shops here: https://www.seasaltcornwall.com/locations

If you prefer to return the Jacket by post, UK customers can visit https://www.royalmail.com/track-my-return/create/922 to create and download a freepost return label. Please include your order number or name when prompted. For customers outside of the UK, please e-mail contactus@seasaltcornwall.com and our customer service team will be pleased to help.

As soon as we receive the Jacket, we’ll issue you with a refund or an exchange. Please include a note in the parcel to state which option you’d prefer and your telephone number. If you have any questions, please do contact our Customer Services Team in the UK on +44 (0)1326 640075.

Make Your Mark Embroidery Personalisation

Why can I only get a Sailor Stripe product personalised?

At the moment, this is our first trial of Seasalt ‘Make Your Mark.’ We have tested our Sailor Stripes and have set up our machine specifically for these garments to ensure the quality is the standard Seasalt provides for all our products! If the trial is successful, we may be able to offer this service on other garments.

Why can’t I have any product personalised and embroidered?

At the moment, this is our first trial of Seasalt ‘Make Your Mark.’ We have tested our Sailor Stripes and have set up our machine specifically for these garments to ensure the quality is the standard Seasalt provides for all our products! If the trial is successful, we may be able to offer this service on other garments.

Why do I have to wait and come back to the store for this?

It does take us a little time to apply the embroidery personalisation. With our current social distancing measures in place, we need to ensure that there’s plenty of room for all shoppers, so we’ll give you an allocated collection time when necessary.

Why aren’t you offering online?

At the moment, this is our first trial of Seasalt ‘Make Your Mark.’ We’re using our Falmouth shop so that we can see if this is a service that our customers would like. If so, we’ll look at expanding it across more stores and on our websites.

Why aren’t you offering it in any other stores?

Not all of our shops have suitable space for this service but after we’ve reviewed the results of the trial, we’ll look to see if we can make this service more accessible for all our customers.

How long will the service be available?

At the moment, this is our first trial of Seasalt ‘Make Your Mark.’ It is available from Monday 19th July until Tuesday 31st August 2021. If it is successful, we’ll let you know if further dates when they come available. Do sign up to Seasalt friends at My Account - Seasalt Cornwall to be notified.

Does it include both Sailor shirts and Sailor t-shirts? 

This service includes Sailor Striped jersey product only (tops, shirt, tees, dresses and vests), as we have set up our machine specially for these garments and fabric weight.

Can I have 2 for £40 Sailor shirts with personalisation? 

Yes, all Sailor Striped jersey product is included.

How long does the service take? 

It depends on the design you choose for your embroidery, but we will allow approximately 15 minutes to take your order and process the embroidery there and then. If the shop is busy with orders or with social distancing, we will ask you to pop back to the store later that day.

I need to leave before my embroidery collection time, can I collect my Sailor Stripe on another specified day or have it posted to me? 

Yes, you can collect your Sailor Stripe another day. You must ensure the store is informed so they can accommodate this upon request. If you are unable to collect in person at the allocated time, we can post the item onto an address upon request.

How many Sailor Striped garments can I get embroidered? 

The personalisation service is intended for 1x embroidery per garment for yourself or for a giftee. We do not allow for group or batch orders for commercial use but if you purchase 2 of our sailor products in our 2 for £40 offer we can personalise both of these for you.

What if you do not have my size/colour choice in stock?  Can I order online and bring into the store? 

The trial in store is available from Monday 19th July until Tuesday 31st August 2021. If you bring your sailor stripe in within the time the service is running, you can have your garment embroidered.

Can I bring in a Sailor Stripe garment I already own to be personalised? 

The service is intended for Sailor Stripes bought in store as an additional personalised service for our customers. If you bring in your own Seasalt Sailor during the dates the trial is live, we will embroider this for you.  We will embroider Seasalt Sailor Stripes only.

I recently came into the Falmouth store and purchased a sailor stripe product but wasn’t aware of personalisation service, can I bring this back in to be personalised? 

The service is intended for Sailor Stripes bought in store as an additional personalised service for our customers. If you bring in your own Seasalt Sailor stripe product during the dates the trial is live, we will embroider this for you. We will embroider Seasalt Sailor Stripes only.

Does this offer also include the men’s sailor shirts?   

Yes, we have tested our Sailor Stripes and have set up our machine specifically for these garments to know that the personalisation looks great! If the trial is successful, we may be able to offer this service on other garments.

What is the limit of words on personalisation?   

We have set frames that enable the embroidery to be done safely and accurately on the garments. The machinist in store will be able to advice if your personal request is achievable, as every request is unique to each customer.

I want to design my own personalisation motif – can this be done?   

Our fonts and design motifs are unique to Seasalt, illustrated by our creative design team at our design studios. We’re sorry but we cannot facilitate requests that are not advertised on offer through this service.

How do I wash my personalised Sailor Shirt?   

You wash your Sailor Stripes exactly as you would do without personalisation, machine wash at 30 degrees.

The embroidery on my Sailor Shirt is unravelling, can I bring this into store to be fixed?   

We don’t currently have facilities to fix embroideries by hand after wearing and washing. Our quality of embroidery and Sailor Stripes has been tested to ensure the quality is the standard Seasalt provides for all our products. We will refund garments which are faulty.

How can I unpick the embroidery myself if I change my mind about it?   

The embroidery is done on a professional embroidery machine, designed with high quality standard to endure and last along with your garment. It is unadvisable to unpick the embroidery in any circumstance, as this may damage your Sailor Stripe product.

Still Stuck?


Get in touch with our Customer Service team in Cornwall.

Email Us

Opening Hours (UK - GMT)

Monday - Friday 9am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holidays 9am - 5pm