Returns & Refunds


CHRISTMAS EXTENDED RETURNS

Don’t worry if you have bought (or received) a gift and it’s not quite right. All purchases from the 5th October 2021 until the 23rd December 2021 can be returned until the 21st January 2022 (from the 24th December 2021, purchases will fall into our normal 28 days Returns policy). Proof of purchase required. This does not affect your statutory rights.

NO QUIBBLES RETURNS POLICY

We love creating beautiful clothes for you to enjoy for seasons to come, so if you find your order isn't quite right – for whatever reason – don't worry, we've got a 'no quibbles' returns policy.​

  • You have 28 days to return your items (please note, purchases between the 1st March 2020 and the 7th June 2021 are still entitled to our previously extended returns period of 6 months). Proof of purchase required. This does not affect your statutory rights.​
  • Please return all items unworn, clean and with the tags on.
  • For hygiene reasons, earrings, underwear and tights can’t be returned unless they are faulty. Swimwear must be tried on over your underwear and returned to us unworn and with hygiene strips in place. Face Covering boxes must be unopened with the tamper proof sticker still in place.​
  • If you claim a refund on 2 or more orders, without returning the item(s), we are entitled to suspend deliveries to you and/or to your address.​
  • Please be aware we cannot refund items that were sold as faulty, unless the item develops a new and distinct fault from the one originally advertised.

Exchange policy

Unfortunately, we are unable to exchange any orders by post. Simply return the unwanted item for a refund by following the steps in the relevant Returns section below and place a new order online for the product you'd like. We’ve found this to be a faster process than offering a straight exchange. Exchanges can only be offered for UK orders in our Seasalt Shops (excluding Clonakilty), subject to stock availability.

UK Returns - by post

If you are returning an order outside of the 14 day cooling off period, the cost of delivery won’t be refunded.

If you have changed your mind about an order containing non-returnable items, don’t worry! Under the 'Distance Selling Regulations’, UK customers can return the whole order (not just part of it), if the parcel remains unopened. This means that the contents will be untouched and safe for our Returns team to process. In all other circumstances, these items are non-returnable. Please return the full parcel to us within 14 days of receipt.​ ​

BY POST – FREE

Return your items for free by using your Royal Mail pre-paid returns label.

  • Fill in the return quantity and reason code on your despatch note and include in your parcel with the items you want to return (reusing the original packaging if possible).​
  • Attach the pre-paid returns label and retain your proof of postage from the Post Office when you return your parcel to us.

Refunds will be made to the payment method used on the original order and should show within 14 working days from the date that you receive your refund confirmation email.

Lost your pre-paid returns label?

If you can’t find your pre-paid returns label, you can create and print a new one on Royal Mail’s website - just fill in your details and order number. You’ll get a confirmation email with all the details you need to return the parcel.

Returning without a pre-paid label?

Please follow the first point above, send to: Seasalt, C/O Uniserve Group, LHB Building, London Mega Terminal, Thurrock Park Way, Tilbury, RM18 7HD and retain your proof of postage.

COLLECTPLUS – £4.49

Return your items at one of thousands of CollectPlus Points nationwide.

  • Visit the Collectplus delivered by Yodel returns page and follow the instructions online. To generate your returns label, you'll need the order number and email address used to place the order.
  • Please also fill in the return quantity and reason code on your despatch note and include in your parcel.
  • Print and attach the returns label to your parcel and drop off at any Yodel serviced CollectPlus Points Nationwide. Find your closest one here.
  • Keep hold of your receipt so you can keep track of your return.

The cost of your return includes online tracking and up to £50 compensation cover.

Refunds will be made to the payment method used on the original order and should show within 14 working days from the date that you receive your refund confirmation email.​ ​

UK Returns - Seasalt Shops

Return your items to any Seasalt shop and the team will be happy to organise a refund.​

  • Find your nearest Seasalt shop here.
  • Return the items with the despatch note that came with your order or proof of purchase.

We can’t refund Paypal orders in our shops, but we’ll be happy to send them on to the warehouse for you.​

Exchanges can only be offered for UK orders in our Seasalt Shops (excluding Clonakilty), subject to stock availability.​

Unfortunately we are unable to refund or exchange ROI purchases in our UK shops or UK purchases in ROI shops but we'll happily send them on to our returns department to process for you.​

Refunds will be made to the payment method used on the original order and should show within 5 working days from the date of your refund receipt.

International Returns

Return your items via the relevant returns portal below:

  • Global-E: for order numbers starting with 'G0' or 'GE'
  • ReBOUND: for order numbers starting with 'C0'

Your order number can be found on your order confirmation email, despatch note or on your Seasalt Account page.

GLOBAL-E

For overseas orders placed on our new international website we are working with Global-e to offer easy returns at a great price.​

  • Visit our Global-e returns portal and follow the instructions online (you'll need the order number and email address used to place the order). You’ll be asked to fill in some details and print some documents.
  • Please also fill in the return quantity and reason code on your despatch note and include in your parcel. ​
  • Attach the returns label to your parcel and retain proof of postage.

Cost of Returns

You can choose between an express or standard return:

  • Express returns are free.
  • A standard return will need to be paid for directly to the courier of your choice when posting. ​

Refunds will be made to the payment method used on the original order and should show within 14 days from the date that you receive your refund confirmation email.

REBOUND

For overseas orders placed on our previous .co.uk website we are working with ReBOUND to offer our customers easy returns at a great price. ​

  • Visit our ReBOUND returns portal and follow the instructions online. You’ll be asked to fill in some details and print some documents.
  • Please also fill in the return quantity and reason code on your despatch note and include in your parcel. ​
  • Attach the returns label to your parcel and retain proof of postage.

If you have any problems registering your return, contact our Customer Services team on +44 (0)1326 640075.

Refunds will be made to the payment method used on the original order and should show within 14 days from the date that you receive your refund confirmation email.

Stockists and Department Stores

If you bought an item from one of our stockists, you’ll need to return it to the shop you bought it from.

​We usually find our stockists are very accommodating. However, if you have any problems, just contact our Customer Services team on +44 (0)1326 640075.

Faulty Goods

We work hard to make sure that everything from Seasalt reaches you in tip top condition.

  • If your UK order is not as you’d expect, please use the ‘Need Help’ icon on the Customer Services page, pop onto a Live Chat with us or give us a call and we'll sort it out as quickly as possible.
  • If your international order is not as you’d expect, please visit our Global-e help center before registering your return and we'll sort it out as quickly as possible.

To find out more, please see our full terms and conditions.