Please be aware: we have recently seen cases of a fraudulent website and social account using our logo and images. Do not share your details with these sites, and always look for the blue tick on Instagram and Facebook. Visit our security page for more information.
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Customer Service


Top Questions

Where is my order?

You can track your order via your dispatch email or by signing in to your account. If you placed your order as a guest, it won't show in your Seasalt account. In this instance, please refer to your dispatch email. Please be aware that at busy times deliveries may take a little longer.

If your order has not been delivered within 14 working days, please visit our Global-e help center.

How do I return my order?

To return goods that have been delivered to an address outside the UK, please visit our Global-e returns portal and follow the instructions online.

You'll need your order number, which can be found on your order confirmation, and the email address you placed your order with. You will also be asked to fill in some details and print some documents to include in your return.

If you are returning a faulty item, please visit our Global-e help center to arrange and authorise your return before you send the item back to us.

I haven't received my refund yet

Your refund will be processed once we receive your return. The timeframe of this will vary depending on where you are returning your goods from, so we advise you to keep a close eye on your returns tracking.

Once your refund is processed, you will receive a notification confirming this. The funds will show in your account within 14 days.

What should I do if I have encountered a Fraudulent website or Social Media account?

You may encounter an unauthorised website or fraudulent social media account operating with the appearance of our Seasalt branding and logo, showing Seasalt products and photography. These are not legitimate Seasalt partners and we would strongly urge you not to transact or share your details through these channels. We encourage you to be vigilant about suspicious account names or website URLs, the absence of security trustmarks, padlock symbols and accreditations for online shopping, or too good to be true promotions. Please report to social media platforms where you see them so we can work together to get ads and sites removed.  Be assured that we take this very seriously and will make every effort to get these sites taken down as soon as possible. If you have attempted to make a purchase on one of these sites, contact your bank as soon as possible. If you have interacted with any of these sites and shared your personal details, or if you are concerned or unsure, our Seasalt Security team recommend that you reset your password as a precaution. If you experience any difficulties or anything unusual when searching for Seasalt Cornwall's website, we would advise you to clear your history or cache within your relevant browser settings. This will remove any previously visited web addresses so that there is no interference with your search for our legitimate shopping site. You will also find further advice and guidance here - Avoid and report internet scams and phishing: Report internet scams and phishing - GOV.UK and here - How to spot a fake, fraudulent or scam website - Which?

How can we help?

Placing an Order

Where can I use my Seasalt gift card?

Unfortunately, gift cards can only be purchased and redeemed in the UK & Channel Isles at this time.

My promotional code isn’t working

In the unfortunate event that your promotional code is not working, we recommend you check the offer expiry date as well as the Terms and Conditions of the code.

In most cases, our offers cannot be used in conjunction with other offers or discounts.

Please be aware that we are unable to honour any codes or offers found on unaffiliated 3rd party websites.

Do you have any promotional or discount codes I can use?

To be the first to know about our latest offers and promotions, sign up to Seasalt Friends. We'll also send you a treat on your birthday!

Please be aware that we are unable to honour any codes or offers found on unaffiliated 3rd party websites.

I’m having trouble making a payment

If you are unable to complete your payment when trying to place an order on our site, please check that you are entering your payment details exactly as they are shown on your debit or credit card. 

If your card has been unexpectedly declined, we would advise you to contact your card issuer for clarification.

If you are still unable to place an order, please visit our Global-e help center.

Does adding an item to my bag reserve it?

At this current time, we unfortunately do not have this function available. To ensure you do not miss out, please complete your purchase to reserve an item.

What is Apple Pay and how do I use it?

Apple Pay is a fast and easy alternative to cards. You can use Apple Pay for Seasalt UK online orders placed in Safari on your iPhone, iPad or Mac. Tap the Apple Pay button or choose Apple Pay as your payment method at checkout. Add or select your details and then confirm the payment. When your payment is successful, you'll see ‘Done’ and a tick on the screen. More questions? Please see Apple’s FAQs.

Apple Pay uses security features built in to the hardware and software of your device to help protect your transactions and Face ID, Touch ID or your passcode are required for purchases. Please see Apple’s Security and Privacy Overview for more information.

If returned, refunds will be made to the card you used via Apple Pay to pay for your order.

What is PayPal Pay in 3 and how do I use it?

PayPal Pay in 3 is an interest-free loan that lets you split your Seasalt order into 3 payments, with the first due at time of purchase, followed by 2 subsequent payments due on the same date each month after. You will be prompted to sign in to your PayPal account when completing the checkout process. 

You can use PayPal Pay in 3 for online orders with a payment value between £30 - £2000. PayPal's automated process will assess your financial position using a combination of the information you provide within your application, and information about your usage and history with PayPal. 

Visit the PayPal website for further information. 

What is Klarna and how do I use it?

Klarna is a leading payment service that lets you either split the cost of your order into 3 interest-free payments (Pay Over Time) or pay in full up to 30 days after placing your order (Pay Later).

You can use the Pay Over Time service for online orders with a payment value between £35 - £1000. Pay Later can be used for online orders with a payment value between £1 - £600. 

You can check the status of your payments and refunds by logging into your Klarna Account.

Klarna's credit agreements are not regulated by the FCA. Use of these payment options and any missed payments may affect your ability to obtain credit from Klarna and/or other lenders. T&Cs apply.

Visit Klarna's website for further information.

What payment types do you accept?

We have partnered with Global-e so our international customers can shop securely on our site.

Global-e is a third-party service that will facilitate your purchase, so you can buy and ship Seasalt products to over 100 different destinations.

Global-e accepts all major credit or debit cards and PayPal. However, other local payment methods may be offered by Global-e at checkout.

Purchases will show on your statements as charged by **Global-e// Seasalt ** and are subject to Global-e’s Terms and Conditions and Privacy Policy. This will be clearly presented in checkout before you confirm your order. You can contact Global-e here.

My Order

Where is my order?

You can track your order via your dispatch email or by signing in to your account. If you placed your order as a guest, it won't show in your Seasalt account. In this instance, please refer to your dispatch email. Please be aware that at busy times deliveries may take a little longer.

If your order has not been delivered within 14 working days, please visit our Global-e help center.

Can I cancel or make an amendment to my order?

Unfortunately, once an order is placed we are unable to cancel or make amendments to it. This includes changes to the size, colour, shipping address and/or payment method. This is due to the speed at which our automated preparation and shipping process works. 

However, we do offer a free returns service so you're welcome to return your unwanted item(s) to us free of charge.

There is an item missing from my order

In the unlikely event that you're missing an item from your order, please check to see if you have received an email from us as, in rare occurrences, we may have had to cancel and refund your order.

If you haven’t received an email from us, please visit our Global-e help center.

I've placed an order but forgot to apply my discount code

Unfortunately, if you didn't use your promotional code we are unable to add it retrospectively.

I've received the wrong item or an item in the incorrect size or colour

If you have received an item you didn't order or an item in the incorrect size or colour, please contact our Global-e help center. Please include the following details:

  • Order number
  • Name of the item you expected
  • Image of the item you received
  • Image of the tag attached to the item you received.

Why have Seasalt cancelled my order?

On occasion, we might find that the item you ordered is no longer available. In the rare occurrence that this happens, we will unfortunately have to cancel your order and issue a full refund. Your refund will show in your bank account or be issued back to your gift card within 7 working days.

 You will receive an email notification with details of the cancellation.

Delivery

Has my order been dispatched yet? 

To check if your order has been dispatched, log into your account to check the status. Please be aware that you will need to have been logged into your account and/or have registered for an account when placing your order for it to be visible here. You should also receive an update via email once your order has been dispatched. 

If 5 days have passed and your order has not been dispatched, please contact our Customer Service team.

Can I track my delivery?   

All orders will be sent using a trackable service. Once your order is shipped, you will receive an email with your tracking link.

What delivery options do I have and how long will it take? 

To ensure we offer you the correct shipping options and prices, please make sure you have the right shipping country selected before shopping. 

You can change your shipping destination using the ‘ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. You can select your shipping country from the dropdown list and then continue shopping on our website as normal.

All orders are sent by a tracked delivery service. The delivery options available for your shipping location will be shown at checkout. Please visit our delivery page for more information.

Returns, Refunds & Exchanges

How do I return my order?

To return goods that have been delivered to an address outside the UK, please visit our Global-e returns portal and follow the instructions online.

You'll need your order number, which can be found on your order confirmation, and the email address you placed your order with. You will also be asked to fill in some details and print some documents to include in your return.

If you are returning a faulty item, please visit our Global-e help center to arrange and authorise your return before you send the item back to us.

I've tried to use your returns portal and it's not working

If you encounter any issues when trying to return your order, please ensure the following details have been entered correctly:

  • Your order number
  • The email address you used to place your order.

If you can't find your order in our Global-e returns portal, or if you are having problems registering your return, please visit our Global-e help center.

I haven't received my refund yet

Your refund will be processed once we receive your return. The timeframe of this will vary depending on where you are returning your goods from, so we advise you to keep a close eye on your returns tracking.

Once your refund is processed, you will receive a notification confirming this. The funds will show in your account within 14 days.

Can I exchange an item I purchased online?

Unfortunately, we are unable to exchange any orders by post. You'll need to return the unwanted item for a refund using our free returns process and then place a new order online.

Exchanges can be offered in our shops, subject to stock availability. You’ll need to take your receipt and/or order confirmation with you. 

I've received a faulty item

If you are returning a faulty item, please visit our Global-e help center to arrange and authorise your return before you send the item back to us. You may need to provide a description and/or pictures of the fault.

My refund is incorrect

If you have not received the correct refund value, please visit our Global-e help center. They will be able to investigate and rectify any discrepancies.

How do I return an item I purchased in a Seasalt shop?

You can return items purchased in our shops to any Seasalt shop. Please make sure you have your receipt to hand when you visit.

If you are not near one of our shops but still need to make a return, please contact our Customer Service team.

How long will my refund take to be processed?

Once we’ve received your parcel, we’ll process your refund. Your refund should show within 14 days from the date that you receive your refund confirmation email. At very busy times, your refund may take a little longer.

You can also sign into My Account to see if your return has been processed. Please be aware that you will need to have been logged into your account and/or have registered for an account when placing your order for it to be visible here.

Please visit our Global-e help center if you have not received your refund after this time.

I have requested a return via your portal and no longer wish to return the item

If you have requested a return via our portal but no longer wish to return your item(s), you don't need to do anything. Your return will only be activated once you drop your parcel off to the courier. However, If you've arranged a pick up for your return, please contact the courier to cancel.

I'd like to return a Seasalt item I purchased from another retailer or market place

If you want to return an item you purchased from one of our partner stockists or market places, you will need to return it to them directly.

Product

Where can I find sizing information?

You can find size and fit information for each product by clicking on 'size guide'.

The product I want is out of stock online, will you be getting more in?

Unfortunately, if an item is not available on our site we are unlikely to restock it. However, it's worth checking our site regularly as we do sometimes receive returns which will be made available for sale on our website. Some of our key pieces will return each season in new colours and/or prints.

I'd like to wash/reproof my Seasalt RAIN® coat, is this possible?

To clean your Seasalt RAIN® coat, please follow the washing instructions on the care label. We recommend you use a technical wash and reproofer product.

What are the technical specifications for your Seasalt RAIN® range?

To learn more about the technical specifications of our Rain products, head over to our raincoat buying guide.

What is Fit Finder and why does it need my personal details?

Fit Finder (controlled by Snap Inc) is an optional sizing tool to help suggest the right size and fit for you. It uses your personal details to help find your size and style as well as displaying more relevant advertisements. For more information please see Snap Inc’s Privacy Policy.

How can I care for my garments?

Always follow the wash and care instructions on the label inside your garment. For more information about caring for knits, visit our knitwear care guide.

Anything Else?

What is the Seasalt Shop Loyalty Card and how does it work?

Our loyalty scheme is available in our UK shops, here's how it works:

  1. Pick up your card in any UK Seasalt shop.
  2. Sign up to receive your first stamp for free.
  3. Earn 1 stamp for every £50 you spend in one transaction.
  4. When you’ve collected 5 stamps, we’ll give you a £20 Gift Card.

 To read more about our loyalty scheme, visit our website.

Where can I use my Seasalt Shop Loyalty Card?

You can use your Seasalt Loyalty Card in any of our UK shops and when purchasing online.

If you placed an order online, bring your order confirmation email into a Seasalt shop and we’ll issue you your stamp(s). If you are unable to visit a shop, please contact our Customer Service team.

Stamps can be claimed within 28 days of any transaction.

Can I claim stamps on previous purchases?

We’ll give you stamps for anything purchased up to a month before you got your loyalty card. Once you have your loyalty card, stamps can be claimed within 28 days of any transaction. Simply bring your order confirmation email/receipt into any Seasalt shop (UK only) to claim your stamps.

If you're unable to visit a Seasalt shop, please contact our Customer Service team.

How do I unsubscribe or resubscribe to Seasalt marketing?

You can unsubscribe from receiving Seasalt emails by clicking on the link at the bottom of any email from us. If you no longer wish to receive paper catalogues through the post, please contact our Customer Service team with your postcode. 

Should you wish to resubscribe, please sign up to Seasalt Friends.

What does sustainability mean to Seasalt?

Our goals have always been simple: to craft beautiful clothing that inspires and endures, share our love of Cornwall and reduce the impact of our business on the environment.

Our sustainability strategy is structured around four pillars. They are Product, Environment, Innovation and Community. We have a dedicated Sustainability Team that develops and leads the sustainability strategy. They also advise and support departments across the business to make sure we continuously deliver on our environmental and social commitments.

Read more about sustainability at Seasalt here.

How does Seasalt support charities?

Seasalt actively supports charities that make a difference, both nationally and closer to home. We make donations from the sale of designated products within our collections and have committed to donating £1 million to our charity partners by the end of 2025.

In addition to providing charities with financial support, we love to share our time and skills through our volunteering programme and have committed to giving 20,000 volunteering hours by the end of 2025.

Read more about our community commitments here.

What is the Make Your Mark embroidery service?

Our Make Your Mark embroidery service enables you to customise our signature Sailor Stripes and make them your own. You can choose from a range of colours, fonts and unique Seasalt motifs, illustrated by our creative design team. We are currently offering this service in selected shops only.

I’m a journalist/influencer/press and would like more information

If you are a journalist or influncer and are interested in working with us or featuring our items in your publication, please send your query to press@seasaltcornwall.com.

If you work for the press and would like access to images, samples or more information please contact Task PR at seasalt@taskpr.com

How to shop safely with us

At Seasalt, we want our customers to shop safely and securely with us and we take the protection of your privacy and personal details very seriously. We are committed to providing a high level of security for all customers shopping on seasaltcornwall.com. Our site uses advanced security software and encryption for online purchases so you can be reassured that any transactions you make through our site or the sites of our trusted retail partners will be safe.

We recommend you only connect to wireless networks you know and trust when making a purchase. Always check that you can see https:// before www.seasaltcornwall.com as this shows that you are on our secure site pages. You will also see the locked padlock symbol for additional safe payment verification.

For orders outside of the UK, Channel Isles and Isle of Man, we have partnered with Global-e, a third party service acting as your seller-on-record. When you buy your Seasalt products from Global-e, you will see that your payment method is charged by **Global-e// Seasalt **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy. 

If you would like further details, you will find additional information here.

Payments

My Order

Out of Stock

Waterproof RAIN® Garments

Gift Cards

Promotions & Discounts

Private Shopping Appointments

Seasalt Shop Loyalty Card

Press

Product Recall

Make Your Mark Embroidery Personalisation

Synergy Partnership

Still Stuck?


For questions on orders, delivery & shipping, payments & prices and returns & refunds please visit our Global-e help center.

For anything else, please get in touch with our Customer Service team.

We're very sorry but our customer service phone lines will be closed until Monday 7th November whilst we train up additional members of our team. Our team will be available through our live chat service or by emailing us on contactus@seasaltcornwall.co.uk.

We'll endeavour to respond to any requests as quickly as possible. Please do accept our sincerest apologies for the inconvenience and rest assured that we will be back up to full speed very soon.

Please note, our Customer Service team are no longer able to take international orders over the phone. We're sorry for any inconvenience this may cause.

Opening Hours (UK - GMT)

Monday - Friday 9am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holidays 10am - 4pm

Christmas Opening Hours (UK - GMT)

Saturday 23rd December 9am - 5pm
Christmas Eve 10am - 4pm
Christmas Day Closed
Boxing Day 10am - 4pm
New Years Eve 10am - 4pm
New Years Day 10am - 4pm

Our team are here to help you throughout the festive period. However, please note that we'll be closed on Christmas day and our phone lines will be closed on Boxing day. We'll still be available on Boxing day through our live chat service or by emailing contactus@seasaltcornwall.co.uk.