CUSTOMER SERVICE


How can we help?

New Website

Can I use my existing account to shop on your new .com website?

Yes, you can use your existing account, however; to keep your information secure, we couldn’t bring your .co.uk website password across to our new .com website.

When accessing your account for the first time on our .com website, you’ll need to reset your password on the My Account page. You can then use this password to access your .com account each time. 

You'll be able to use your account on all of our websites.

Why do I have to reset my password?

To keep your information secure, we couldn’t bring your .co.uk website password across to our new .com website. Once you have reset your password on the My Account page, you'll be able to use this password to access your .com account each time.

Can I shop on your website using Internet Explorer?

Internet Explorer is now an end-of-life web browser, and unfortunately our website no longer supports it. This means that some features may not work correctly, and you will not be able to checkout.

To have a great experience using our website, we recommend using a different browser such as Microsoft Edge or Google Chrome, find out more.

Can I shop on your website using older versions of iOS?

Our website supports all the latest iOS versions however we no longer support very old versions such as iOS 9 or below. This means that some features may not work correctly, and you will not be able to checkout.

To have a great experience using our website, we recommend upgrading your iOS software to the latest version or using a different device.

I am having a problem with the website, what should I do?

We are sorry you are experiencing a problem with our website. Please contact our Customer Services team via the ‘Need Help’ icon on this page or email us at contactus@seasaltcornwall.com with the following details and we’ll sort it out as quickly as possible:

  • Overview of problem, including any screenshots you can provide
  • What device you are using (e.g. iPhone X, iPad, Dell laptop)
  • What browser you are using (e.g. Safari, Chrome)
  • Country you are shopping from
  • Any items that are in your basket (if applicable)
  • Country you would like your items delivered (if applicable)
  • Email address that you are using on our website.

What websites do you have and how do I know which one to use?

We have different websites depending where in the world you’d like your order delivered. Please use our UK website for UK delivery, Ireland website for Ireland delivery and international website for worldwide delivery.

When landing on our website (seasaltcornwall.com), your shipping country will be selected to your location by default. You can switch between our websites using the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile.

What website should I use for Channel Isles or Isle of Man delivery?

Please shop on our UK website. When entering your delivery details at checkout, please select Channel Isles or Isle of Man from the country field. VAT will be deducted for Channel Isles customers. 

How do I place an order for delivery outside of the country I live in?

By default, your shipping country will be selected to your location, so before shopping, please make sure you select the right shipping country. You can change your shipping destination using the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. You can select your shipping country from the dropdown list and then continue shopping on our website as normal.

For Channel Isles or Isle of Man delivery, please select 'United Kingdom' from the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. When entering your delivery details at checkout, please select Channel Isles or Isle of Man from the country field. VAT will be deducted for Channel Isles customers.

Why do I have to change shipping country before shopping with delivery outside of the country I live in?

We’ve created dedicated websites to give the best possible experience to our valued community, wherever you are in the world. We’ve improved the functionality at checkout so we can offer you the clearest, most cost-effective shipping options with no hidden taxes, more payment methods, and prices displayed in your own currency.

Which countries do Seasalt ship to?

We deliver worldwide! Before shopping, please make sure you have the right shipping country selected. You can change your shipping destination using the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. You can select your shipping country from the dropdown list and then continue shopping on our website as normal.

All orders are sent by a tracked delivery service. Please visit our delivery page for more information.

Will I have to pay tax and duties if I place an order for delivery outside of the UK?

Yes. Tax and duties are handled by our fulfilment partner, Global-e. Depending on your country, tax and duties will either be:

  • Included in the price 
  • Paid at checkout 
  • Optional at checkout

Please see the delivery page on our international website for more information.

Will I be able to view my previous .co.uk purchase history on your new .com website?

You’ll be able to access any orders made on .co.uk within the last 12 months from a link within ‘My Account’.

Any new orders placed on .com will be detailed under ‘My Online Orders’ and any new shop purchases will be detailed under ‘My In-store Orders’ within ‘My Account’.

I had wishlist items saved on your old website but they're not on your new website?

Unfortunately, we were unable to bring your saved wishlist items across to our new website.

I had items in my shopping bag on your old website but they're not on your new website?

Unfortunately, we were unable to bring any items in your shopping bag across to our new website.

Delivery

How do I place an order for delivery outside of the country I live in? 

By default, your shipping country will be selected to your location, so before shopping, please make sure to select the right shipping country. You can change your shipping destination using the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. You can select your shipping country from the dropdown list and then continue shopping on our website as normal.

For Channel Isles or Isle of Man delivery, please select 'United Kingdom' from the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile.  When entering your delivery details at checkout, please select Channel Isles or Isle of Man from the country field. VAT will be deducted for Channel Isles customers.

What website should I use for Channel Isles or Isle of Man delivery?   

Please shop on our UK website. When entering your delivery details at checkout, please select Channel Isles or Isle of Man from the country field. VAT will be deducted for Channel Isles customers.

Why do I have to change shipping country before shopping with delivery outside of the country I live in? 

We’ve created dedicated websites to give the best possible experience to our valued community, wherever you are in the world. We’ve improved the functionality at checkout so we can offer you the clearest, most cost-effective shipping options with no hidden taxes, more payment methods, and prices displayed in your own currency.

Which countries do Seasalt ship to?

We deliver worldwide! Before shopping, please make sure you have the right shipping country selected. You can change your shipping destination using the ‘Ship to’ feature located at the top right of the page on desktop or tablet, or in the menu on mobile. You can select your shipping country from the dropdown list and then continue shopping on our website as normal.

All orders are sent by a tracked delivery service. Please visit our delivery page for information.

Will I have to pay tax and duties on your international website? 

Yes. Tax and duties are handled by our fulfilment partner, Global-e. Depending on your country, tax and duties will either be:

  • Included in the price
  • Paid at checkout
  • Optional at checkout

 Please see our international delivery page for more information.

Can I have my order delivered to a PO Box?

Sorry, we don’t deliver to PO boxes outside the UK. Please use an alternative address.

How long will my order take to arrive?

Delivery times vary depending on delivery method. Please visit our delivery page for information.

What’s the cut off time for ordering Express delivery?

Order Monday to Friday to receive your parcel within the estimated delivery time. Orders placed on a weekend or a UK Bank Holiday may take a bit longer. Delivery options and shipping times specific to your country will be displayed at the checkout. Please visit our delivery page for information.

Do I need to sign for my order?

We don’t need a signature for Standard Deliveries but do need one for Express Deliveries. If you’ve given us a mobile number, you'll get a text message alert before delivery. If you're not in, you can ask for the parcel to be left in a safe place or rearrange your delivery.

If you haven't given us a mobile number and you’re not in when the parcel is delivered, we’ll leave a card with details on how to rearrange delivery.

Can I track my delivery?

Yes. When your order has been despatched, we’ll send you a confirmation email, which will include your tracking number. This can be used to track your order. You can also track your order in the My Account section of our website.

I’ve received a delivery card but I don’t have the parcel.

Please check around your property. If the courier is aware of a ‘safe place’ they may have left it there. It’s a good idea to check with your neighbours too. If you can’t find your parcel, please visit our  Global-e help center and we’ll do our best to help.

There is an issue with my delivery

Please visit our Global-e help center and we’ll do our best to help.

My delivery has arrived and there’s an item missing

We’re sorry about that! Please check your emails to see if we’ve been in touch about a missing item. It’s worth checking your junk mail too. If you haven’t received an email please visit our Global-e help center and we’ll do our best to help.

Why is the price I paid on my order confirmation different to the price on my invoice? 

Tax and duties are displayed differently on the invoices for customs purposes. The amount on your order confirmation is the overall purchase price, whilst the amount on the invoice is the price before tax and duties.

Returns

How do I return an item?

Visit our Global-e returns portal and follow the instructions online (you'll need the order number and email address used to place the order). You’ll be asked to fill in some details and print some documents. Please also fill in the return quantity and reason code on your despatch note and include in your parcel.

If you are returning a faulty item, please visit our Global-e help center to arrange and authorise your return before you send the item back to us.

Will I have to pay for my return?

You can choose between an express or standard return:

  • Express returns are free.
  • A standard return will need to be paid for directly to the courier of your choice when posting. 

If you need to return an item, please visit our Global-e returns portal.

If you’re returning an item that’s faulty, please visit our Global-e help center to arrange and authorise your return before you send the item back to us.

Why is the price I paid on my order confirmation different to the price on my return documents? 

Tax and duties are displayed differently on the return documents for customs purposes. The amount on your order confirmation is the overall purchase price, whilst the amount on the return documents is the price before tax and duties. You will be refunded the total price that you paid for an item.

I’d like to return an item purchased in a Seasalt shop

You can return it to any Seasalt shop as long as you take your receipt along with you. Our shop team will then arrange a return on your behalf. You won’t be able to claim the refund in the shop, as we can only process it once the parcel has reached our distribution centre.

If you would prefer to post the item or it’s not convenient to visit a shop, send it to us direct at the address below. Please enclose a copy of your receipt, your name, address, contact telephone number and reason for return (too big / small / faulty etc.).

RETURNS ADDRESS

Seasalt
C/O Uniserve Group, LHB Building
London Mega Terminal
Thurrock Park Way
Tilbury
RM18 7HD

Once we receive your return, our Customer Service team will contact you to arrange a refund.

How do I return an item purchased with UK delivery?

You can return item(s) by post or in a Seasalt Shop, please see our Returns page for more information.

If you are returning a faulty item, please use the ‘Need Help’ icon on this page, pop onto a Live Chat with us or give us a call and we’ll sort it out as quickly as possible.

I posted my return back to you. How long will my refund take?

Once we’ve received your parcel, we’ll process your refund. You should receive your refund within a few days from when we receive the parcel. At very busy times, your refund may take a little longer. You can also sign into My Account to see if your return has been processed.

I’d like to exchange an item, can I do this?

Unfortunately, we are unable to exchange any orders by post. Simply return the unwanted item for a refund by following the steps on the Returns page and place a new order online for the product you'd like. We’ve found this to be a faster process than offering a straight exchange.

Exchanges can only be offered for UK orders in our Seasalt Shops (excluding Clonakilty), subject to stock availability. You’ll need to take your receipt with you.

My Account

Can I use my existing account to shop on your new .com website?

Yes, you can use your existing account, however; to keep your information secure, we couldn’t bring your .co.uk website password across to our new .com website.

When accessing your account for the first time on our .com website, you’ll need to reset your password on the My Account page. You can then use this password to access your .com account each time. 

You'll be able to use your account on all of our websites.

Why do I have to reset my password?

To keep your information secure, we couldn’t bring your .co.uk website password across to our new .com website. Once you have reset your password on the My Account page, you’ll be able to use this password to access your .com account each time.

Will I be able to view my previous .co.uk purchase history on your new .com website?

You won't be able to view any previous UK website order history in your international account just yet, but we’re working hard to make this available for you soon. You’ll still be able to access this information in your UK account.

My Order

Can I change the size or change an item in my order?

Sorry, we can’t make any changes to or cancel an order you’ve already placed. Once you’ve received your order just pop it back to us by following the Return instructions on your despatch note and we’ll arrange a refund when we receive it.

Can I cancel my order?

We’re sorry we can’t cancel an order you’ve already placed. Once you’ve received your order just pop it back to us by following the Return instructions on your despatch note and we’ll arrange a refund when we receive it.

My billing address is incorrect on my order, can I change it?

No. Just sign into My Account to update your billing address for future orders.

The delivery address is incorrect on my order, can I amend it?

Generally, we cannot amend delivery addresses so if you are still able to collect from this address this may be this best option. For urgent changes please contact our Customer Service team in the UK on +44(0)1326 640075. If your order hasn’t been processed yet, we may be able to amend the delivery address for you. Please check here for opening hours.

Has my order been despatched yet?

Sign into My Account to see the status of all your orders. 

Where is my order?

Sign into My Account to see the status of your order. Please bear in mind that at busy times deliveries may take a little longer.

Where is my refund?

Once your parcel has been received it will take us a few days to process it. We do so as quickly as possible but need to allow time to unpack all returned products and log and process your refund.

When it's completed, you'll receive an email confirming your refund which, will be made via your original payment method. Please bear in mind that it can take a few days for the refund to show on your card, depending on your card provider.

Can you delay the despatch of my order?

Sorry, we can’t. Our despatch team aim to get orders shipped as quickly as possible.

There’s an item missing from my parcel

We’re sorry about that! Please check your emails to see if we’ve been in touch about a missing item. It’s worth checking your junk mail too.

If you haven’t received an email from us and ordered with UK delivery, please get in touch with your order number and the details of the missing item.

If you haven’t received an email from us and ordered with delivery outside of the UK, please visit our Global-e help center and we'll do our best to help.

Out of Stock

The product I want is out of stock online, will you be getting more in?

We don’t generally re-stock products online, as we release small collections each season, but some of our key pieces will return each season in new colours and/or prints.

Does adding an item to my bag reserve it?

No. You need to proceed to check out before the item is reserved for you. 

Product, Sizing & Supply Chain

Why can’t I find all products ranges when placing an order for delivery outside of the UK?

Unfortunately, there are a small number of products that we can’t ship outside of the UK. These include our chocolate, bath and body and home fragrance ranges.

Can I purchase a gift card when placing an order for delivery outside of the UK?

We're sorry but you won't be able to purchase a gift card to be sent to an address outside of the UK. We’ve made some changes to our website and the checkout process for delivery to the rest of the world, meaning that our gift cards can’t be redeemed against these orders. We’re so sorry for the disappointment this causes but please be assured we are working hard towards a resolution.

Can I use my gift card when placing an order for delivery outside of the UK?

We're sorry but you won't be able to redeem a gift card for an order being delivered outside the UK. We’ve made some changes to our website and the checkout process for delivery to the rest of the world, meaning that our gift cards can’t be redeemed against these orders. We’re so sorry for the disappointment this causes but please be assured we are working hard towards a resolution.

Why do prices vary between countries?

The exchange rate will vary by country and currency, so the cost of items may be different when you make a direct conversion based on your current exchange rate.

Where do I find plus, petite, tall and maternity ranges on your website?

All of our ranges are available on our website, subject to stock availability. Click on the ‘Clothing’ tab at the top of the page and then select the relevant option under ‘Shop by fit’. You can also filter by ‘fit’ when browsing through our products.

Why has my knitwear developed bobbles?

Bobbling or pilling is a natural occurrence in all good quality knitwear. Groups of short or broken fibres on the surface of the yarn become tangled, and this results in little balls of fluff. The bobbles can be removed by hand or with a bobble remover, but they are far easier to remove from a garment containing high quality yarn as opposed to a cheaper yarn mix item. The yarns we use are very high quality so the bobbling will decrease with wear and you’ll be left with a beautifully soft knit.

My knitwear has bobbled, what should I do?

Visit our Caring for your Knitwear guide for useful tips on removing bobbles. 

How do I remove the creases from my velvet item?

We're sorry to hear that the creases in your velvet item haven't dropped out.

We wouldn't recommend ironing the surface, as this might damage the fabric. However, there is something else you might like to try. If your iron has a ‘Continuous Steam’ setting (often used for items already hanging, like curtains) this is extremely useful for reducing creases in garments. It's a similar process to the professional steaming machines used in many clothing shops.

Simply hang the velvet item up, ensuring that it’s inside out. Then, from a distance, use the ‘Continuous Steam’ setting on a low heat, to allow steam to penetrate the fabric without the iron actually touching the fabric. It's usually very quick and effective.

Alternatively, you can hang the velvet item in a steamy environment, such as a bathroom, for a short while. The creases should naturally fall out.

We hope this advice helps. If we can be of further assistance, please let us know.

Does the garment have a lining/What’s the lining made from?

If the garment you’re interested in is lined, you’ll find the details of the lining composition on the product page for that item. Just scroll down to the Product Description.

My zip is stuck or not working

We use YKK who are the leading supplier of zips, so it’s rare that a zip is faulty.

Two-way zips can take a little while to get used to, but it gets easier with practice.

You need to make sure both the sliders (see diagram below) are right at the base of the zip (they will be on your left-hand side as you wear it). They should sit together quite neatly, with no space in between the zip sliders. The zip teeth above the sliders need to be as straight as possible.

Once you’ve slid the right side base of the zip tape into both sliders on the left side, and it’s all in line, you should then be able to pull the top slider up the zip to fasten the coat. You might find it helpful to hold the base of the zip with one hand, so it’s stable, while you slide the top slider up – sometimes if the bottom slider moves slightly, then the tips are not perfectly married together and the zip won’t close because the teeth are misaligned.

If you then want to open the bottom of the coat (using the bottom slider) then do this separately, after you’ve fastened the top slider.

Zip

How long is the skirt or dress that I’m interested in?

You can find detailed measurements on the product page for the garment you’re interested in. Just click on the Size Guide link.

For skirts, the measurement is taken from the top of the waistband to the hem, and for dresses, from the top shoulder seam to the hem.

How long are the sleeves?

You can find detailed measurements on the product page for the garment you’re interested in. Just click on the Size Guide link.

Is the garment true to size?

We take care to make sure that we’re as accurate as possible with our measurements, however, fit can depend on body shape. You might find our customer reviews helpful. Just click on the anchor images to the right of the product that you are interested in to see feedback from other customers.

How do US sizes compare to UK sizes?

Pop over to our Size Guide for a handy chart.

How do EU sizes compare to UK sizes?

Pop over to our Size Guide for a handy chart.

What dress sizes do Small / Medium / Large relate to?

Pop over to our Size Guide to find out more.

The product measurements seem very large for my dress size, is this correct?

Some of our garments are designed to be oversized. Just order your usual size, and you should find that the garment hangs beautifully and is really easy to wear.

Which shops can I find Plus size garments in stock?

Selected shops stock our Plus range. If there’s a style you’d like to try, it’s worth giving the shop a call to check whether they’ve got it in stock. You can see our shop locations here.

All our Plus size garments are available online, subject to stock availability.

Waterproof RAIN® Garments

What is the technical specification of your RAIN® garments?

Pop over to our RAIN® guide for full details. If you have any questions, our Customer Service RAIN® experts in the UK can help. Just call +44 (0)1326 640075 or join us on Live Chat. Please check here for opening hours.

I’d like to wash my Seasalt RAIN® garment, is this possible?

Yes. To wash your Seasalt RAIN® coat, pop it in the machine at 30˚C with Nikwax Tech Wash®, then leave it to dry naturally. Every few washes, follow this with another cycle using Nikwax TX Direct®. This will restore the waterproofing, so the rain runs straight off.

Gift Cards

Gift cards can only be purchased and redeemed in the UK & Channel Isles.

Promotions & Discounts

Why are promotions different on your international website?

We are unable to offer any currency-based promotions on our international website at the moment, but we do offer alternatives to these. Please visit our international Promotions and Offers page for more information.

Do you have a sale section on your international website?

We believe our prices are a fair reflection of the quality and consideration that is part of every Seasalt product and while we are unable to offer sale items to our international customers, we do offer the following benefits:

  • Free delivery thresholds, depending on where you are shopping (please visit our delivery page for more information)
  • Free express returns
  • Shopping in your own currency
  • Multiple payment options
  • No hidden taxes

Do you have any promotional or discount codes I can use?

We don’t generally share discount codes, but if you’d like to sign up to Seasalt Friends we’ll make sure that you’re the first to know about our latest offers and news. We’ll also send you a treat on your birthday! You can sign up in the footer of the homepage.

How do I redeem a special offer or promotion code?

Special offers, such as 3 for 2, are automatically applied at the checkout. Promotion codes are very easy to use – you just need to type the code into the box provided in your shopping bag. Sign up to Seasalt Friends to make sure you’re the first to know about our latest offers and news. You can sign up in the footer of the homepage.

I have a promotional code that isn’t working

Please check the Terms and Conditions and the expiry date on your code. If the date is valid and the code still isn’t working, please pop onto a Live Chat with us or give our Customer Service team in the UK a call on +44 (0)1326 640075.

Many promotional codes only work on full price items and don’t work with other discount offers.

We don’t use discount code websites, so any codes from these sites aren’t valid.

Private Shopping Appointments

How can I book a Private Appointment?

You can book an appointment here or by calling our Customer Service team in the UK on +44 (0)1326 640075.

How do I change or cancel my private appointment?

Please find instructions for cancelling or changing your appointment in your e-mail confirmation or call our Customer Service team in the UK on +44 (0)1326 640075.

Who can I bring with me to my private appointment?

You can bring one member of your household with you.

Is there a minimum spend at my private appointment?

There is no minimum spend during your private appointment.

How long are the private appointments?

Each appointment is for a strict half hour, we're sorry but we're unable to extend this time.

Can I transfer my appointment to a friend?

We're sorry, appointments are not transferrable. Please cancel your appointment and ask your friend to book.

How are we ensuring shop teams remain safe?

We’ve working closely with the team as safety is our highest priority. All our team have had comprehensive training to cover social distancing / cleaning and sanitation. We have supplied PPE to all our team members. We’re asking our customers to work with us to ensure that we all stay as safe as possible.

Returning an item bought in shop or during a private appointment

We have a 28 day 'no quibble' refund policy so as long as the garment is ‘as new’ and has the tags still attached we'd be very pleased to offer a full refund.

UK customers can pop the item/s back to a Seasalt shop (bring your receipt with you) or during your private appointment, just ask one of the team for a freepost return label so that you can post any returns to us. All the details will be on the freepost label.

Customers outside of the UK can pop the item/s back to a Seasalt shop (bring your receipt with you) or send it to us direct at the address below. Please enclose a copy of your receipt, your name, address, contact telephone number and reason for return (too big / small / faulty etc.).

RETURNS ADDRESS

Seasalt
C/O Uniserve Group, LHB Building
London Mega Terminal
Thurrock Park Way
Tilbury
RM18 7HD

Once we receive your return, our Customer Service team will contact you to arrange a refund.

Can I catch Coronavirus if I touch garments or fittings in your shop?

According to the World Health Organisation, the likelihood of an infected person contaminating items is low. We are asking that you minimise contact wherever possible. We’ve taken additional steps, however, such as more frequent and regular cleaning, closing our fitting rooms and making hand sanitiser freely available. If you’d like them, then our shop team will also be able to supply you with gloves, please just ask.

Taking cash in our shops

Currently based on the official advice that is available, we have temporarily ceased trading with cash and are only taking contactless or card payments.

We’ll take the Government advice that’s available regarding cash handling in our shops and we’ll review this advice regularly. As soon as it’s considered safe to do so, we’ll re-introduce cash payments, as we understand that many customers will find this important.

Am I safe to shop in one of your stores?

Nothing is more important to us than the health and wellbeing of our customers, staff and suppliers and we are acting on all government advice to help keep everyone as safe as possible.

We’ve introduced lots of measures to ensure that the safety of both our shop teams and our customers is our highest priority. Some of these measures include limiting the number of customers in a store at any one time, hand sanitisers for teams and customers and a temporary closure of our fitting rooms. We’ve also reintroduced regular and comprehensive cleaning regimes to ensure that we all stay safe. We look forward to welcoming you soon!

Can I try on jewellery and shoes in one of your shops?

To ensure the safety of our customers and shop teams, we ask that customers don’t try on Jewellery and shoes in store as we would be unable to guarantee that they were fully sanitised afterwards. It’s also more difficult to maintain social distancing whilst assisting a customer with shoe fitting.

When will you update your safety measures in shops?

Safety of our customers and our team is of paramount importance and we’re working hard to monitor and adapt to the inevitable changes and updates to regulations and recommendations. When we make changes, we’ll aim to make these clear and easy to follow when you visit our shops.

Seasalt Shop Loyalty Card

Seasalt Shop Loyalty Cards can only be used in UK Seasalt shops (excluding outlets). 

Sustainability

What does sustainability mean to Seasalt?

Our goals have always been simple: to craft beautiful clothing that inspires and endures, share our love of Cornwall, and make better choices for our people and planet.

Our new sustainability strategy is structured around four pillars. They are Product, Environment, Innovation and Community. We have a dedicated Sustainability Team that develops and leads the sustainability strategy. They also advise and support departments across the business to make sure we continuously deliver on our environmental and social commitments.

Read more about sustainability at Seasalt here.

How do you raise money for charity?

As part of Seasalt Giving, we make donations from the sale of designated product within our collections.  Last year we raised over £100K for our charity partners.

Read more about Seasalt Giving here.

Which charities do you support?

We’ve launched a new partnership with Mind, the UK’s leading mental health charity. This new collaboration signals a step up in our involvement in one of the causes we believe in most passionately – mental health.

As well as this, we’ve committed to donating £1 million to our charity partners between 2021 and 2025. We also support charities local to each of our shops and donate our handmade window props to local schools and community projects.

In addition to providing charities with financial support, we love to share our time and skills through our volunteering programme and have committed to giving 20,000 volunteering hours by 2025.

How can I get support for my project or charity?

We’ve committed to delivering 20,000 volunteering hours to smaller local charities across the UK by 2025. This will see us share our professional skills, expertise and creativity where it’s needed most.

If you are a charity and you need some volunteers, please email sustainability@seasaltcornwall.com. We can then share volunteering opportunities with our employees, and they can sign up to help their chosen charities.

If you are a local community project, hospital or school and would like to reuse our handmade window props, then please ask for more information in your nearest shop.

Where are Seasalt products made?

All our collections are designed in Cornwall. Our primary manufacturers are in India, Turkey, China, Vietnam, Pakistan, Bangladesh, Sri Lanka and Bulgaria. We support UK manufacturers where possible and sell Leach pottery, Trevarno Skincare and St Eval home fragrances. If you’re curious about your garment’s country of origin, look on its label or at its details online.

What fabrics do you use?

We use natural fibres wherever possible and are proud to have been the first clothing company to achieve Soil Association organic cotton GOTS certification in 2005.

Over 60% of our fabrics are made of 100% natural fibres, including organic cotton, cotton, bamboo, linen and wool. We’ve committed to converting more of our fabrics to more sustainable alternatives by 2024. These commitments include:

100% GOTS Organic Cotton​
100% Global Organic Textile Standard-certified cotton to be used across all products by 2024.

100% LWG Leather 
100% of our leather to be sourced from gold and silver rated Leather Working Group tanneries by 2024.

100% RWS Wool ​
100% of the wool used in our collections to be certified by the Responsible Wool Standard by 2024.

100% Closed Loop Viscose ​
100% of the viscose used in our collections to be responsibly sourced and made using closed loop systems by 2024.

We also created our trademarked waterproof organic cotton fabric Tin Cloth® and continue to innovate and work towards more sustainable fabric options. If you’d like to read more about how we’re doing this, you can find more information in our latest Sustainability Report.

Do you use any chemicals when making your products?

We do. All the dyes and chemicals we use in production conform to the EU regulations for the restricted use of chemicals REACH, and we spot check suppliers every season. We have a detailed Production Standards Manual that clearly sets out what chemicals can and can’t be used in the production of our clothing.

How do you ensure workers in the supply chain are treated fairly?

We’re full members of the Ethical Trading Initiative (ETI) and our Compliance and Ethics Team makes sure that all our suppliers commit to the ETI Base Code of practice, an internationally recognised code of labour practice designed to protect workers’ rights. You can read more about this in our Sustainability Report.

Manufacturing products abroad comes with a responsibility to the partners we work with as well as their employees. We work with trusted suppliers and commit to long term relationships to ensure we bring you the best quality products. We also make sure we have an in-depth understanding of each supplier, their facilities and working conditions. Our Design, Buying and Technologist teams are in daily contact with our suppliers and make regular visits to carry out audits.

What is your approach to animal welfare?

Our Production Standards Manual requires all our suppliers to commit to high standards of animal welfare. We only source leather and suede that is a by-product of the food industry, where animals have been treated in a humane way.

We are also members of the Leather Working Group (LWG). The LWG is an international, not-for-profit membership organisation responsible for the world’s largest leather sustainability program. LWG is committed to improving environmental stewardship in the leather manufacturing industry, as well as traceability of materials.

We work with Leather Working Group certified tanneries. Leather Working Group (LWG) certification is an assurance that the leather we use is kinder to the environment and better for workers. We’re aiming for all our leather footwear and bags to be made with Gold and Silver rated leather by 2024.

In addition, our wool yarns are sourced exclusively from farms that do not practice mulesing and use responsible harvesting methods, such as clipping and shearing. We do not use Angora in our products.

Read more in our Sustainability Report.

How does Seasalt consider the environment?

We recognise the way we run our business has a direct impact on the planet and we are working hard to improve our environmental performance across all areas of the company. By making responsible decisions about decreasing waste, energy use, travel and water use, we are committed to reducing our carbon footprint. If you’d like to read more about how we’re doing this, you can find more information in our Sustainability Report.

What are you doing to reduce single-use plastic in packaging?

We’re working to eliminate the use of all unnecessary consumable materials at Seasalt, including single-use plastic in our packaging. We’ve already removed 18 tonnes of single-use plastic from our business each year by replacing mailbags, packing tape and bubble wrap with environmentally friendly and recyclable alternatives. We’ve also removed individual plastic garment bags from our online orders, which we collect and recycle through our recycling partners.

If you’d like to read more about how we’re doing this, you can find more information in our Sustainability Report.

Press

I work in the press and would like access to your images and lookbook

Please direct to info@b2bmedialtd.com.

I’m a journalist and would like more information

Please direct to press@seasaltcornwall.com.

I’m an influencer and would like to work with Seasalt

Please email your details to press@seasaltcornwall.com.

Product Recall

Pack it Jackets - March 2019

 

 

It has come to our attention that there is a very small chance that there could be small fragments of metal in the garment. Only Brolly geo dark voyage, Buttercup floral marine & Lino drops granite colours are affected. These were available for purchase between 4th - 28th March 2019.

We’re really sorry for this fault, it’s not reflective of the high standards that we aim to achieve, but to ensure our customers safety, we’ve decided it’s important to ask you to return this jacket to any Seasalt Shop, or by post to our distribution centre.

You can return it to any Seasalt shop – if you have your original receipt, please bring it with you, however this won’t be essential. The team will be able to issue you with a full ‘no quibble’ refund or an exchange for a new Pack it Jacket that has been thoroughly checked. You can find a full list of shops here: https://www.seasaltcornwall.com/locations

If you prefer to return the Jacket by post, UK customers can visit https://www.royalmail.com/track-my-return/create/922 to create and download a freepost return label. Please include your order number or name when prompted. For customers outside of the UK, please e-mail contactus@seasaltcornwall.com and our customer service team will be pleased to help.

As soon as we receive the Jacket, we’ll issue you with a refund or an exchange. Please include a note in the parcel to state which option you’d prefer and your telephone number. If you have any questions, please do contact our Customer Services Team in the UK on +44 (0)1326 640075.

Make Your Mark Embroidery Personalisation

Make Your Mark Embroidery Personalisation Service is available in our Falmouth Seasalt Shop (UK) only. 

Still Stuck?


For questions on orders, delivery & shipping, payments & prices and returns & refunds please visit our Global-e help center.

For anything else, please get in touch with our Customer Service team in Cornwall.

Email Us

Opening Hours (UK - GMT)

Monday - Friday 9am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holidays 9am - 5pm