Returns & Refunds

NO QUIBBLES RETURNS PROMISE

We want the clothes we design to become everyday wardrobe favourites that you’ll love year after year. So, if you’re not sure that your new pieces are quite right for your wardrobe - no worries. Returns are quick and easy.

Our voluntary returns promise

• You have 28 days from the day you receive your purchases to return items under our voluntary promise. 
• Please return items in a resaleable condition, ideally with tags and in the original packaging. This helps us to process your return quickly. 
• This voluntary promise does not limit or replace your statutory rights.
• For hygiene reasons, we do not accept returns of earrings and tights. This does not affect your statutory rights, including where an item is faulty or not as described.
• Seasalt Gift Cards cannot be exchanged for cash. Gift Cards are not covered by the statutory cancellation rights once used to purchase other items, but your legal rights continue to apply to items bought with a Gift Card.
• How we calculate refunds: we will refund the price actually paid for the item after any discounts or promotions, including applicable taxes/VAT and return fees. 
• For UK and EU orders, we will refund the cost of standard outbound delivery where returns are notified within 14 days of delivery, but not premium delivery upgrades. After 14 days, we will refund your item, but not the delivery paid. You will however, still need to pay the returns fee.
• The cost of a return will be automatically deducted from your final refund amount. The cost specific to your country is detailed in the relevant returns’ sections below.
• If items have been handled beyond what is necessary to establish their nature, characteristics and functioning (for example, wear outside beyond a simple try-on), we may make a reasonable deduction to reflect any diminished value. Your returned items will be assessed when they arrive at our warehouse.

Fraud and abuse

• If we identify misuse of our returns process or refund fraud on your account or address, we may limit or suspend returns and deliveries for that account and any linked accounts. We will always act reasonably and take into account relevant information before doing so.
• Please be aware we cannot refund items that were sold as faulty, unless the item develops a new and distinct fault from the one originally advertised. Your statutory rights remain unaffected.
  

How to cancel or return

• The quickest way to return items is via our UK returns portal (UK orders) or Global-e returns portal (International orders).
• You can also cancel your order by using our cancellation form. Using the form is optional. Please include your order number and the items you wish to return.
• If you have received an unwanted gift you can exchange it for a gift card (UK only) or an alternative item (of equal value) in any of our Seasalt shops. If exchanged for an item of lesser value, the remainder will be refunded on a gift card (UK only). Proof of purchase required. Without proof of purchase it is at the shops discretion to offer an exchange at the current selling price. Unfortunately, gifts cannot be returned or exchanged online. If you do not live near a Seasalt Shop, you’ll need to contact the original purchaser to arrange a return for a refund.
• Cash purchases can only be returned to a Seasalt Shop for a cash refund. If for any reason you are unable to get to one of our Seasalt Shops, please contact our Customer Service team who will be able to help.
• If you are returning a UK order purchased with part Gift Card and an alternative payment method, we’ll refund the alternative payment method first and then refund the remaining amount to the Gift Card.
• If you have changed your mind about a UK order containing items that are non-returnable under our voluntary promise (for example, earrings or tights), your statutory rights still apply. There is no requirement for the parcel to be unopened. You may inspect items as you would in a shop, but you may be responsible for any diminished value caused by handling beyond what is necessary to check the items.

EXCHANGE POLICY

Unfortunately, we are unable to exchange any orders by post. Simply return the unwanted item for a refund by following the steps in the relevant Returns section below and place a new order online for the product you'd like. We’ve found this to be a faster process than offering a straight exchange. Exchanges can only be offered for items purchased and returned in UK Seasalt Shops, subject to stock availability.

18th August 2026

COLLECTPLUS – £4.49

Return your items at one of thousands of CollectPlus Points nationwide.

• Visit the Collectplus delivered by Yodel returns page and follow the instructions online. To generate your returns label, you'll need the order number and email address used to place the order.
• Print and attach the returns label to your parcel and drop off at any Yodel serviced CollectPlus Points Nationwide. Find your closest one here.
• Keep hold of your receipt so you can keep track of your return.

The cost of your return includes online tracking and up to £50 compensation cover.

Refunds will be made to the payment method used on the original order and should show within 14 working days from the date that you receive your refund confirmation email.​ ​

UK Returns to Seasalt Shops

Returns to Seasalt shops are quick, easy and free. Simply bring in the items you'd like to return, provide your order number or show your order confirmation, and we'll sort the rest.​

• Find your nearest Seasalt Shop here. Please note:
  • Items purchased directly from our website or from a Seasalt Shop can't be returned to a stockist.
  • Items purchased from a stockist must be returned to the shop you bought them from.
• Return the items with proof of purchase such as your receipt or order confirmation email.

Refunds

• Bought in a shop? Refunds for shop purchases can either be made to the payment method used or to a gift card. Refunds should show within 5 working days from the date of your refund receipt.​
• Bought online? You can return your online order to one of our Seasalt Shops and they’ll organise your return for you. Refunds will be made to the payment method used on the original order, please allow 5-7 working days for your refund to reach your account.

Exchanges​

• Exchanges can only be offered for items purchased and returned in UK Seasalt Shops, subject to stock availability.
• Unfortunately we are unable to refund or exchange ROI purchases in our UK shops or UK purchases in ROI shops but we'll happily send them on to our returns department to process for you.​

GLOBAL-E

For overseas orders placed on our international website we are working with Global-e to offer easier returns.​

• Visit our Global-e returns portal and follow the instructions online (you'll need the order number and email address used to place the order). You’ll be asked to fill in some details and print some documents.
• Attach the returns label to your parcel and retain proof of postage.

Cost of Returns

You can choose between a standard or express return:

• A standard return will need to be paid for directly to the courier of your choice when posting.
• The cost of an express return will be automatically deducted from your final refund amount. The cost specific to your country are listed below and detailed on our Global-e returns portal:

Refunds will be made to the payment method used on the original order and should show within 14 days from the date that you receive your refund confirmation email.

Can't find your order number?

You'll need the order number and email address used to place the order to register your return on our Global-e returns portal. Your order number can be found on your Order Confirmation email or in the 'my order' sections of your Seasalt Account. If you placed your order as a guest, it won't show in your Seasalt Account. In this instance, please refer to your Order Confirmation email.

Can't find your order in our Global-e returns portal?

If you can't find your order in our Global-e returns portal, or if you are having problems registering your return, please visit our Global-e help center.

REBOUND

For overseas orders placed on our previous .co.uk website we are working with ReBOUND to offer our customers easy returns at a great price. ​

• Visit our ReBOUND returns portal and follow the instructions online. You’ll be asked to fill in some details and print some documents.
• Please also fill in the return quantity and reason code on your despatch note and include in your parcel. ​
• Attach the returns label to your parcel and retain proof of postage.

If you have any problems registering your return, contact our Customer Services team on +44 (0)1326 640075.

Refunds will be made to the payment method used on the original order and should show within 14 days from the date that you receive your refund confirmation email.

If you bought an item from one of our stockists, you’ll need to return it to the shop you bought it from.

​We usually find our stockists are very accommodating. However, if you have any problems, just contact our Customer Services team on +44 (0)1326 640075.

We're really sorry that you have a faulty product, we do our best to ensure products arrive in perfect condition and are made to last. Should your product not meet your expectations please let us know so we can put it right for you.

UK ORDERS:

• If you've had your order for less than 28 days and you paid by Card, Gift Card or Paypal, please use our UK Returns Portal as detailed above to receive a full refund.
• If you've had your order for over 28 days or you paid by Cash, please pop over to our Live Chat or give us a call on 01326 640075 and we'll sort it out as quickly as possible.

INTERNATIONAL ORDERS:

• If your order is not as you’d expect, please visit our Global-e help center before registering your return and we'll sort a full refund out as quickly as possible.

To find out more, please see our full Terms and Conditions.