Reference: REQ003648

Seasalt is a modern Cornish company with an ambitious vision. As a successful omnichannel retailer spanning our website, over 70 shops and 400 wholesale stockists, we’re always challenging ourselves to think creatively, innovate and improve.

Our customers are truly right at the heart of everything we do. Our Customer Service department are responsible for ensuring we deliver an exceptional service that is above and beyond our customers’ expectations and reflective of our core values.

We have the opportunity for 5 Customer Service Advisors to join our team on a full time, permanent basis. A true Seasalt ambassador, you’ll be responsible for providing outstanding first line support to our customers across multiple contact channels, solving their query as quickly as possible and maximising sales opportunities.

Please note this role is based remotely within the UK, with occasional travel to our Cornwall head offices.

Our Customer Service team work a Tuesday-Saturday or Sunday-Thursday shift pattern working across both 8:30am-5:00pm and 10:00am-6:30pm across the working week.

Training for this role will begin on 10^th June and will run for 6 weeks Monday-Friday. This will provide you with the tools that you need to flourish in the role and will be supported by our Service Improvement Manager. The successful candidate must be fully flexible to work throughout a 6 week period from this date. 

The interviews for this role are due to take place on Tuesday 7^th May and Wednesday 8^th May.

You’ll help us by:

You’ll handle customer enquiries across all contact channels including: phone, chat, tickets and social, as well as internal systems to get to the root cause of the issue and to support our customers. Where required, you’ll escalate any complex queries to ensure this is resolved in a timely manner, and you’ll support with any Customer Service related administrative tasks as detailed by the Assistant Customer Service Manager.

With a thirst for knowledge, you’ll develop and maintain an excellent understanding of our products, promotions and processes, which you’ll utilise to help our customers make purchases and maximise sales opportunities through cross-selling and outfit building.

Upholding high levels of confidentiality and sensitivity, you’ll handle all customer queries with care and patience, while keeping their personal data secure and handled in line with our Customer Service policies and department standards at all times.

The skills you’ll be sharing with the team:

• A passion for customer service and delivering an excellent level of service across multiple channels
• Excellent verbal and written communication skills
• Eager to learn and able to maintain knowledge of our product and maximise sales opportunities
• Strong attention to detail
• A digital native – quickly able to adopt new systems and processes
• Ability to work under pressure whilst always remaining professional.
• Proactive, good problem-solving skills and takes ownership consistently.
• Resilient to change.
• Flexible attitude to working pattern and duties.
• Able to work autonomously with strong organisational and prioritisation skills

 

Why we hope you’ll love working with us:

The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. From the moment your Seasalt journey begins, it's our pledge to support you by providing dedicated learning and development opportunities that will enhance your day-to-day working life and help you build your skills and knowledge.

As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:

• Salary: £24,960 (Band 1)
• 34 days paid annual leave (including bank holidays), increasing with length of service
• Attractive 50% employee discount 
• Flexible benefits allowance to personalise your benefits package
• Private Medical Scheme including 24/7 virtual GP
• Free access to our Employee Assistance Programme through Retail Trust with 24/7 support 
• Pension plan with generous 7% employer contributions
• Life assurance programme 
• Enhanced family leave policies
• Flexible working opportunities with our ‘blended’ working approach
• Learning and Development opportunities including specialist training, coaching opportunities, and professional qualification support
• Paid volunteering opportunities
• Employee networks to develop and provide support to our people, including the Inclusion Network and Culture Crew
• 100s of savings on top retailers and gym memberships through our discount hub

 

At Seasalt we have a brilliant team of people – they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles.

We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at careers@seasaltcornwall.co.uk  

Application closing date -

Apply

Reference: REQ003634

At Seasalt we live and breathe our product and are proud of the exceptional quality and level of care we take in design and sourcing, to deliver beautiful garments which are loved by our customers. Based on the Cornish coast, we're a multi-channel lifestyle brand with over 70 shops across the UK & Ireland, over 400 wholesale stockists and a growing online business.

As a Merchandising Systems Analyst you’ll be an Excel guru, responsible for carrying out a programme of upgrades to existing Microsoft Excel-based Merchandising tools, including Allocation & Replenishment, Purchase Order Management and Range/Assortment Planning.

You’ll create new Excel-based tools to provide new functionality within Merchandising, and support with the implementation of new data sources, amending tools to draw on data from a new Data Platform, severing links to legacy data warehouse sources.

Please note this is a 6 month temporary contract, which is based remotely within the UK, with occasional travel to our Cornwall head offices.

You’ll help us by:

To support our future growth plans, you’ll update and enhance our Excel-based tools to provide future proof functionality, include VBA code, PowerPivot Data Models, and links to Microsoft Access Databases (including some use of SQL code). Working autonomously and alongside the Head of Commercial Operations, you will make these changes, test, deploy and document the tools.

You’ll migrate existing tools to a new data source for our Merchandising team, which includes access to sales, stock and additional data from a number of sources (primarily our Data Warehouse) supported with a collection of source files and databases.

Working from a brief from the Head of Commercial Operations, you’ll build new Excel tools and reports, importing external data and, where appropriate, automating elements of their use using VBA to provide a great end-user experience for these tools. In addition to this, you’ll test, deploy and document any new tools.

 

The skills you’ll be sharing with the team:

 

• Excellent working knowledge and experience of Excel.
• Great understanding of data manipulation and presentation – with experience of PowerPivot Data Modelling.
• Intermediate understanding of VBA – ability to automate processes across Microsoft applications.
• Understanding of SQL script – the ability to import and export data between Microsoft Excel and Microsoft Access using SQL.
• Understanding of Microsoft Access database structure and queries.
• Creative problem solver with excellent attention to detail.
• Experience of working in a retail merchandising/ distribution function would be a bonus, but not essential.
• Great communication and presentation skills.
• Able to proactively build productive relationships with people at all levels of the business.
• Ability to manage own priorities and workload, delivering within deadlines.
• Self-motivated, able to work autonomously.

Why we hope you’ll love working with us:

The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. From the moment your Seasalt journey begins, it's our pledge to support you by providing dedicated learning and development opportunities that will enhance your day-to-day working life and help you build your skills and knowledge.

As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:

• Salary: up to £35,000 depending on experience
• 34 days paid annual leave (including bank holidays), increasing with length of service
• Attractive 50% employee discount 
• Flexible benefits allowance to personalise your benefits package
• Private Medical Scheme including 24/7 virtual GP
• Free access to our Employee Assistance Programme through Retail Trust with 24/7 support 
• Pension plan with generous 7% employer contributions
• Life assurance programme 
• Enhanced family leave policies
• Flexible working opportunities with our ‘blended’ working approach
• Learning and Development opportunities including specialist training, coaching opportunities, and professional qualification support
• Paid volunteering opportunities
• Employee networks to develop and provide support to our people, including the Inclusion Network and Culture Crew
• 100s of savings on top retailers and gym memberships through our discount hub

 

At Seasalt we have a brilliant team of people – they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles.

We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at careers@seasaltcornwall.co.uk  

Application closing date -

Apply

Reference: REQ003619

At Seasalt we live and breathe our product and are proud of the exceptional quality and level of care we take in design and sourcing, to deliver beautiful garments which are loved by our customers. Based on the Cornish coast, we're a multi-channel lifestyle brand with over 70 shops across the UK & Ireland, over 400 wholesale stockists, and a growing online business.

As our Designer – Dresses - you’ll develop authoritative, distinctive & creative products that are profitable and sustainable to excite and delight our customers, whilst reinforcing Seasalt brand values and brand handwriting within the woven and jersey range.

 

You’ll bring new ideas and be fully responsible and accountable for your assigned products from initial concept to PO sign-off. You’ll have support from the Senior Designer and the Design Administration Assistant, but you will be sketching artwork, creating CADs, sourcing swatches, putting together tech packs, keeping factories on track, and ensuring prototypes are reflective of the initial concept.

 

This role is offered as a part-time position of 30 hours per week on a contract of up to 12 months to cover maternity leave.

In our blended approach to hybrid working, we expect our people to work a minimum of 3 days of their week in the Seasalt Office in Cornwall, this ideally would include a Tuesday and Thursday. The remaining 2 days will be from home (or your chosen location – however, you must be based in the UK)'

As part of the application process please do provide examples of your work to date.

 

You'll help us by:

Working closely with the Design team and your Product Team to ensure the product reflects the key Design messages and the departmental strategy.  The range is without gaps or duplication and is logically, commercially, and creatively thought through.

Understanding the Seasalt customer but able to bring new ideas and a new approach. Interpreting & reporting trends in a way that is relevant to the Seasalt collection – demonstrating a clear ability to edit and identify opportunities. Gathering and presenting organised aspirational product research that demonstrates creativity and a strong aesthetic.

Working with a colour palette. Ensuring the print aesthetic and fabric construction are appropriate so the prototype is right the first time. Demonstrating the ability to risk analyse and ensure production limitations & MOQs are considered.

 

Leading fit meetings. Demonstrating a good eye for proportion & fit, handle & drape, and how to achieve this.

Managing an effective and timely product development and sign-off process, appropriate for product lead time. Ensure documentation and systems are complete and accurate at all critical stages in a prompt and timely manner, enabling other functions to complete tasks on time.

Working together with your Product Team, and the Product Marketing Team to convey key information & ensure the product is accurately marketed to the customer.

Managing and actively developing your direct reports: support and identify training needs & managing performance: coaching and mentoring members of the team. Being supportive, enabling effective team working.

 

The skills you'll be sharing with the team:

• Appropriate Professional Qualification Design/Fashion Degree.
• Excellent IT and CAD skills (Adobe CS6, Microsoft Word, Excel, Outlook
• Industry experience working with Far and Near East suppliers.
• Strong relevant portfolio.
• Knowledge of garment construction
• Ability to strongly interpret trends into design/product for the Seasalt customer and move the range on ensuring it reflects appropriate trends
• Appetite for Product and a good commercial eye.
• A flair for design and the ability to make suggestions and ideas
• Experience of managing a team
• Understanding production processes, minimum order quantities, limitations to design.
• Confident presentation skills: both visually and verbally
• Excellent organisation & time management with attention to detail and the ability to work to deadlines
• Good people management, delegation and coaching skills
• Excellent communication skills and ability to communicate confidently at all levels

 

Why we hope you’ll love working with us:

 

The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. From the moment your Seasalt journey begins, it's our pledge to support you by providing dedicated learning and development opportunities that will enhance your day-to-day working life and help you build your skills and knowledge.

 

As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:

 

 

• Salary: £40,000 FTE (pro rata £32,000)
• 34 days paid annual leave (including bank holidays), pro rata
• Attractive 50% employee discount 
• Flexible benefits allowance to personalise your benefits package
• Private Medical Scheme including 24/7 virtual GP
• Free access to our Employee Assistance Programme through Retail Trust with 24/7 support 
• Pension plan with generous 7% employer contributions
• Life assurance programme 
• Enhanced family leave policies
• Flexible working opportunities with our ‘blended’ working approach
• Learning and Development opportunities including specialist training, coaching opportunities, and professional qualification support
• Paid volunteering opportunities
• Employee networks to develop and provide support to our people, including the Inclusion Network and Culture Crew
• 100s of savings on top retailers and gym memberships through our discount hub

 

 

At Seasalt we have a brilliant team of people – they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles.

We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at careers@seasaltcornwall.co.uk  

 

 

Application closing date -

Apply

Reference: REQ003603

Seasalt is a modern Cornish company with an ambitious vision. We are already established as a successful multi-channel UK retailer, with an international online presence, over 70 shops, and various partnerships and wholesale stockists. We're always challenging ourselves to think creatively and innovate and our next phase of growth will focus increasingly on opening up international markets, as well as domestic expansion.

As an Email Marketing Assistant, you’ll be involved in email marketing from campaign concept, delivery, and reporting, supporting Seasalt’s growth in both the UK and international markets.

With a key focus on email communications, you’ll develop, execute and optimise email campaigns, ensuring effective communication with our audiences and maintaining our CRM system to enhance customer engagement.

In our blended approach to hybrid working, we expect our people to work a minimum of 40% of their week from a Seasalt Office in Cornwall, the remaining 60% of the time will be from home (or your chosen location – however, you must be based in the UK)'

You’ll help us by:

Collaborating with the wider marketing team, you’ll develop and execute email marketing campaigns, creating engaging and visually appealing email content to drive customer engagement. You’ll monitor and analyse email performance metrics, proving insights for continuous improvement. With excellent organisation skills, you’ll support with updating and communication of the marketing email calendar.

You’ll set up and manage automated workflows within the CRM system for efficient communication, collaborating with the team to streamline processes and improve efficiencies. You’ll report on the performance of CRM automations against key email and customer KPIs, identifying methods to improve KPI’s and drive forward our strategy.

The skills you’ll be sharing with the team:

• Team player with excellent communication and organisational skills
• Analytical with a key eye for detail, able to effectively report on data
• Experience of a digital marketing in a similar role involving digital channels
• Understanding of digital concepts and best practices
• Experience of Google Analytics and search & keyword tools
• Knowledge of paid search platforms (such as AdWords)
• Familiar with ecommerce KPIs and a clear understanding of the business impact of each metric
• Good command of Microsoft Excel
• Passion for digital marketing
• Test & learn mindset
• Flexible, pro-active and open to change.

Why we hope you’ll love working with us:

 

The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. From the moment your Seasalt journey begins, it's our pledge to support you by providing dedicated learning and development opportunities that will enhance your day-to-day working life and help you build your skills and knowledge.

As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:

• Salary: up to £25,000 depending on experience (Band 1)
• 34 days paid annual leave (including bank holidays), increasing with length of service
• Attractive 50% employee discount 
• Flexible benefits allowance to personalise your benefits package
• Private Medical Scheme including 24/7 virtual GP
• Free access to our Employee Assistance Programme through Retail Trust with 24/7 support 
• Pension plan with generous 7% employer contributions
• Life assurance programme 
• Enhanced family leave policies
• Flexible working opportunities with our ‘blended’ working approach
• Learning and Development opportunities including specialist training, coaching opportunities, and professional qualification support
• Paid volunteering opportunities
• Employee networks to develop and provide support to our people, including the Inclusion Network and Culture Crew
• 100s of savings on top retailers and gym memberships through our discount hub

 

At Seasalt we have a brilliant team of people – they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles.

We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at careers@seasaltcornwall.co.uk  

 

Application closing date -

Apply

Reference: REQ003463

Seasalt is a modern Cornish company with an ambitious vision. As a successful omnichannel retailer spanning our website, over 70 shops, and 400 wholesale stockists, we’re always challenging ourselves to think creatively, innovate and improve.  

As the Senior CRM and Email Marketing Manager, you will be responsible for developing and executing comprehensive email marketing and customer relationship management strategies. You’ll play a pivotal role in driving customer retention, loyalty, and revenue growth through strategic planning, segmentation, personalised communication, and data-driven insights.

 

This role can be based remotely within the UK, with occasional travel to our Cornwall head offices.

This role is offered as a full-time, permanent contract.

You'll help us by:

Creating and implementing a clear and well-considered email strategy and a CRM strategy that aligns with the wider marketing and business key objectives. Turning insight into action and promoting a culture of innovation and test & learn within our communications journeys. Constantly trialing new ways to recognise and reward customers, grow retention rates and lifetime value and generate incremental revenue.

 

You’ll be planning and supporting the team to execute and optimise end-to-end email marketing campaigns, including segmentation, content creation, A/B testing, and performance analysis. Overseeing CRM campaigns, utilising customer data to deliver targeted and personalised communications. This will also include developing and implementing an email marketing and CRM strategy for the US customer.

 

Managing the growth and health of our contactable database both in-store and online including defining the right customer information to hold (including preferences). You’ll utilise the ESP functions to deliver dynamic and personalised content.

Building and maintaining a strong working relationship with the Senior Customer and Insights Manager to have a deep level of understanding of the Seasalt customer and finding opportunities to elevate customer behaviour to reach key customer KPIs. Working to implement advanced segmentation strategies to tailor messages to specific customer segments.

 

Collaborating with cross-functional teams to integrate email and CRM initiatives with other marketing channels for a cohesive customer experience.

 

Leading and mentoring a team of email and CRM marketing professionals. Promoting a highly engaged and enthusiastic team.

The skills you'll be sharing with the team:

 

• Substantial proven experience in email marketing and CRM, with a focus on strategy development and execution.
• Proficiency in email marketing platforms, CRM systems, and marketing automation tools.
• Strong analytical skills and experience in utilising data to drive decision-making.
• Experience with creating UK and International email marketing and CRM strategies.
• Excellent communication and leadership skills.
• Familiarity with Insider and understanding of customer behaviour in the retail landscape.
• Ability to thrive in a fast-paced, results-oriented environment.
• Creative thinker with a strategic mindset.
• Self-motivated.
• Team player
• Flexible/adaptable
• Professional and able to give/receive constructive feedback.

Why we hope you’ll love working with us:

The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. From the moment your Seasalt journey begins, it's our pledge to support you by providing dedicated learning and development opportunities that will enhance your day-to-day working life and help you build your skills and knowledge.

 

As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:

 

 

• Salary of up to £55,000pa depending on experience (Band 4)
• 34 days paid annual leave (including bank holidays), increasing with length of service
• Attractive 50% employee discount 
• Flexible benefits allowance to personalise your benefits package
• Private Medical Scheme including 24/7 virtual GP
• Free access to our Employee Assistance Programme through Retail Trust with 24/7 support 
• Pension plan with generous 7% employer contributions
• Life assurance programme 
• Enhanced family leave policies
• Flexible working opportunities with our ‘blended’ working approach
• Learning and Development opportunities including specialist training, coaching opportunities, and professional qualification support
• Paid volunteering opportunities
• Employee networks to develop and provide support to our people, including the Inclusion Network and Culture Crew
• 100s of savings on top retailers and gym memberships through our discount hub

 

At Seasalt we have a brilliant team of people – they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles.

We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at careers@seasaltcornwall.co.uk  

 

Application closing date -

Apply